IT Support Specialist
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Albertslund
As an IT Support Specialist, you’ll enable the growth of ParsePort (a Workiva company) - ensuring our teams are equipped with the relevant equipment, software and tools to succeed. You’ll show initiative to solve problems and provide help desk and end-point support to employees and consultants. You’ll be empowered to make decisions in the best way that meets user needs. As the point of contact for end-users, you’ll have a strong awareness of security policies and best practices. You’ll also assist on Workiva & ParsePort events and have scope to engage in project-related work.
What You’ll Do
What You'll Need
Minimum Qualifications
Preferred Qualifications
Travel Requirements & Working Conditions
What We Offer You
We can offer you a job in a dynamic and international company with many different customer groups, where you will have the opportunity to develop. We are a flexible workplace that values our employees and gives great individual responsibility to each person in the company.
About Us
ParsePort is a part of a Workiva company, that provides a solution for international financial reporting in the XBRL and iXBRL formats. We help authorities, banks, insurance companies, pension funds, auditors, and publicly listed and smaller companies report in the ESEF/XBRL format. Our slogan is “XBRL made simple” and we believe it, which is why we work to make all aspects of the reporting process as simple as possible.
You can get to know us better at www.ParsePort.com and www.workiva.com.
Kilde: Jobnet.dk
What You’ll Do
- Provide solution-oriented and customer-focused service to ParsePort and Workiva teams
- Answer phone calls, emails and messages from internal customers regarding IT issues
- Track and update the status of issues utilizing ticketing systems
- Provide off-hour assistance on a rotational basis
- Analyze and troubleshoot technical challenges - striving for prompt resolution - redirecting or escalating challenges as needed
- Managing end user accounts, permissions, and access for our SaaS platforms
- Perform installation and upgrades of applications, and device-specific software
- Researches solutions to problems using a variety of resources
- Create and maintain internal and external-facing knowledge base articles
- Basic asset tracking and management
What You'll Need
Minimum Qualifications
- 2+ years of related experience in IT or technical support
- Undergraduate degree or equivalent combination of relevant career experience and expertise
Preferred Qualifications
- Familiarity working in a growing technology organization
- Good communication skills and ability to interact with stakeholders at all levels of the business - and can simply complex technical language
- Ability to manage communication via various channels - In-Person, Email, Phone, Slack (or similar messaging)
- Customer-centric mindset
- Demonstrated ability to manage multiple priorities and customer expectations
- Ability to anticipate and solve technical challenges
- Experience onboarding and offboarding users and related platforms (Okta and JAMF experience a plus)
- Experience with ticketing and collaboration platforms (JIRA and Confluence experience a plus)
- Experience setting up conferencing and meeting room setups
- Device management experience - Windows, Mac, iOs and Android
- Experience with Google Suite
Travel Requirements & Working Conditions
- Less than 10% travel
- Ability to lift packages of 12kgs on a regular basis and up to 34kgs on an occasional basis
- Reliable internet access for any period of time when not working in a Workiva or ParsePort office.
- Working from ParsePort's Copenhagen office (Albertslund) with the option for hybrid working after the onboarding period.
What We Offer You
We can offer you a job in a dynamic and international company with many different customer groups, where you will have the opportunity to develop. We are a flexible workplace that values our employees and gives great individual responsibility to each person in the company.
- Dedicated colleagues who take the time to help each other
- An informal and fun but focused work environment
- Lunch and massage arrangement
- Social gatherings
About Us
ParsePort is a part of a Workiva company, that provides a solution for international financial reporting in the XBRL and iXBRL formats. We help authorities, banks, insurance companies, pension funds, auditors, and publicly listed and smaller companies report in the ESEF/XBRL format. Our slogan is “XBRL made simple” and we believe it, which is why we work to make all aspects of the reporting process as simple as possible.
You can get to know us better at www.ParsePort.com and www.workiva.com.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Albertslund.
Jobbet er oprettet på vores service den 18.10.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Albertslund
- Onsdag den 24. april 2024
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Statistik over udbudte jobs som it-supportere i Albertslund
Herunder ser du udviklingen i udbudte it-supporter i Albertslund over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal it-supportere.
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Statistik over udbudte it-supportere i Albertslund over tid
| Dato | Alle jobs som it-supportere |
|---|---|
| 12. januar 2025 | 0 |
| 11. januar 2025 | 0 |
| 10. januar 2025 | 0 |
| 9. januar 2025 | 0 |
| 8. januar 2025 | 0 |
| 7. januar 2025 | 0 |
| 6. januar 2025 | 0 |
| 5. januar 2025 | 0 |
| 4. januar 2025 | 0 |
| 3. januar 2025 | 0 |
| 2. januar 2025 | 0 |
| 1. januar 2025 | 0 |
| 31. december 2024 | 0 |
| 30. december 2024 | 0 |
| 29. december 2024 | 0 |
| 28. december 2024 | 0 |
| 27. december 2024 | 0 |
| 26. december 2024 | 0 |
| 25. december 2024 | 0 |
| 24. december 2024 | 0 |
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| 18. december 2024 | 0 |
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| 16. december 2024 | 0 |
| 15. december 2024 | 0 |
| 14. december 2024 | 0 |
| 13. december 2024 | 0 |