IT Support Coordinator in Global IT Operations
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Bagsværd
- Information Technology & Telecom
- Bagsværd
Do you have a keen interest in working with IT and AV equipment? Do you have a high quality mindset, and will you be motivated by teamwork with good colleagues? An attractive opportunity has become available in Global IT Operations (GITO) as IT Support Coordinator in Novo Nordisk, and if you have the experience and knowledge needed to ensure stable operations and maintenance of our many meeting rooms, this is your opportunity.
Global IT is launching a new initiative to create the necessary core IT capabilities within infrastructure, integrations, data management, platforms and IT Support that will enable the digitalisation and future growth of our business. Throughout 2020 we will be recruiting different profiles for this initiative. This is our first wave of hiring so the people we bring on board now will have a unique chance to put their footprint on the programme.
About the department
GITO Service Desk and IT Support is a newly established unit consisting of multiple teams of highly skilled and dedicated employees located around the world acting responsible for both 1st level support, Onsite support and single point of contact in the local sites, while also participating actively in Product Teams in our other Product areas such as Digital Workplace and Infrastructure.
GITO consists of 200+ employees across more than 25 countries with main hubs in Denmark, USA and India. Global IT Operations helps drive the digital transformation of Novo Nordisk.
The GITO Service Desk and IT Support Product Area covers core services such as Service Desk, On-site support and Major Incident Management, but also require a key focus on incident management, knowledge management, problem Management, ITSM analytics, automation, self-service, self-healing and intelligent swarming.
The position
Your primary responsibilities as IT Support Coordinator will be to coordinate, monitor and dispatch the requests we receive from our users on non-functioning AV equipment in our meeting rooms. You will be working closely with a team of colleagues and our external collaboration partners to ensure our AV equipment in our +400 meeting rooms in Bagsværd is always up and running, maintained and improved. Part of the Coordinator role is also to design, optimize and continuously improve the service provided to our many users. Finally, it is also expected that you will be doing hands-on support of our meeting rooms in Bagsværd. This includes end user communication, trouble shooting, identification of improvements and the day to day operation activities. You will be working in close collaboration with your colleagues and different stakeholders in order to maintain and improve the IT and AV equipment in our meeting rooms, such as Large Format Displays and monitors, Cisco VCON equipment, Jabra speakers and various cables (HDMI, USB, AUX etc.).
It is important that you can collaborate and work at a high professional level, both internally and externally. It is necessary to have a sense for details and an eye for efficient execution and take pride in delivering an excellent service.
Qualifications
The ideal candidate has a relevant education within the field of IT support and/or coordination and three or more years of hands-on experience.
You have a service-minded, positive and engaging personality with a can-do attitude with ability to converse at all levels in the organization and interact with different stakeholders in a global organisation.
As a minimum you must be fluent in English, both verbally and in writing. Danish skills are an advantage but not a requirement.
Working at Novo Nordisk
At Novo Nordisk, your skills, dedication and ambition help us change lives for the better. In exchange, we offer you an opportunity to work with extraordinary talent and benefit from a range of possibilities for professional and personal development.
Contact
If you want to know more, please reach out to Lone Mark Smedegaard on +45 3079 9535
Deadline
Please apply before 24th of May 2020.
Millions rely on us
To work for Novo Nordisk you will need the skills, dedication and ambition to change lives for the better for millions of patients living with diabetes and other chronical diseases. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development.
Millions rely on us
To work for Novo Nordisk you will need the skills, dedication and ambition to change lives for the better for millions of patients living with diabetes and other chronical diseases. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development.
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 7.5.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
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Statistik over udbudte jobs som it-supportere i Bagsværd
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Se flere statistikker her:
Statistik over udbudte it-supportere i Bagsværd over tid
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