IT Support Specialist

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Højbjerg

Are you a skilled and service-oriented IT Supporter? And do you see yourself as part of a global organization, where you will you troubleshoot and support end-users? Then read more about what Johnson Controls can offer you!

At Johnson Controls in Aarhus, we currently have an exciting opportunity for you to join us as our new IT Support Specialist. Johnson Controls is a global supplier of intelligent building and energy solutions with more than 100,000 employees worldwide – all dedicated to creating a more safe, comfortable and sustainable future.

What you will do

In this role, you will become part of our Nordics Field IT team spread across Denmark, Norway and Sweden. As a driven and proactive IT Support Specialist, you will be required to manage a variety of assignments whilst mainly supporting the office and manufacturing site in Denmark.

This is an exciting opportunity for you to join a talented team and experience wide international stakeholders across third-party partners and other virtual teams in Johnson Controls. We are a truly global organisation where you can further develop the broad knowledge you already have of IT Infrastructure and its complexity.

How you will do it

  • Provide user support, replace computers and participate in projects with our local or global partners.
  • Provide level 1.5 and level 2 end-user support, as well as manage our ticket queue in collaboration with our Virtual TechHut support group and your Nordic team members.
  • Receive user contact by various methods - from ServiceNow live agent chat to phone calls and walk-ups.
  • Create and resolve incident and service requests, report errors and troubleshoot with next level IT-teams or third-party partners.
  • Solve problems in Windows and applications as well as more administrative tasks.
  • Hands-on hardware troubleshooting.
  • Manage End-of-Lease computers through their lifecycle.
  • Assist vendors and be responsible for projects such as replacing computers, switches, or printers.

What we look for
Required


  • Minimum of 3 years’ experience in IT Support or IT Helpdesk or similar roles.
  • Motivated by providing excellent user support and you can communicate/collaborate with the users, team members and the wider organization from a distance.
  • You approach your work in a structured manner enabling you to prioritize and execute your tasks.
  • A strong problem solver with a proactive mindset to follow-up on tasks, and the ability to quickly grasp new processes and systems.
  • Fluency in both Danish and English language, speaking and writing.

Preferred

  • Experience with MS Windows, O365, SCCM and Intune.
  • Basic knowledge of LAN / WAN, switches, printers.
  • Valid driver’s license.

Who we are

At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

Kilde: Jobnet.dk


Information og data

Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".

Arbejdsstedet er beliggende i Højbjerg.

Jobbet er oprettet på vores service den 24.8.2021, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • IT-supporter
  • Højbjerg
  • Søndag den 26. september 2021

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Statistik over udbudte jobs som it-supportere i Højbjerg

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Statistik over udbudte it-supportere i Højbjerg over tid

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