Global IT Supporter
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Hørsholm
Do you possess an experience and passion for providing IT Technical Support?
We are looking to hire an ambitious IT expert for our open Global IT Support position located in Hørsholm, Denmark.
Your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.
World leader in allergy
ALK's aspiration is to become the world leader in allergy by helping as many people with allergy to a better life by providing options of prevention, diagnosis and treatment of allergy. In Global IT we contribute to this aspiration by supporting the organisation with modern IT tools and technologies, and by delivering world-class support to our many colleagues around the world.
Your role as Global IT Supporter
You will be right at the heart of Global IT as you support employees who have technical problems or need IT assistance.
Your areas of responsibilities will be:
Your qualifications
As a candidate for the role you have:
Fluent verbal and written communication skills in Danish, English are required – any additional language is considered as a plus.
Global IT at ALK
Global IT at ALK is a global organisation of approximately 110 employees with three main hubs in Hørsholm, Madrid and Krakow and IT staff on our production sites and regional sales hubs in Germany, France and North America. Today, ALK has most IT competences in-house and you will have qualified colleagues across the globe.
We believe that good results and IT services go hand in hand with securing development and learning opportunities. Employees are encouraged to show respect and help each other every day. You will become part of an IT organisation where we put competence and substance over format and presentation and prioritise iterative interactions.
Our new IT strategy contains several new IT programmes and projects aimed at revitalising ALK's IT infrastructure and application landscape. You will have the opportunity to work with and impact in many interesting projects.
Contact and application
If you need further information about the position, please contact Manager IT Support Europe, Lukas Wojciechowski on [email protected] or +4940703845417.
Application deadline: 31. Jan. 2020.
We look forward to hearing from you.
We are looking to hire an ambitious IT expert for our open Global IT Support position located in Hørsholm, Denmark.
Your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.
World leader in allergy
ALK's aspiration is to become the world leader in allergy by helping as many people with allergy to a better life by providing options of prevention, diagnosis and treatment of allergy. In Global IT we contribute to this aspiration by supporting the organisation with modern IT tools and technologies, and by delivering world-class support to our many colleagues around the world.
Your role as Global IT Supporter
You will be right at the heart of Global IT as you support employees who have technical problems or need IT assistance.
Your areas of responsibilities will be:
- Acting as single point of contact for users in any Information Technology matterInteracting with users face to face or remote, providing exceptional support
- Providing technical support across the company (in person or over the phone)
- Handling or escalating in a timely manner incoming issues and requests according to SLA
- Thoroughly recording of information into ServiceNow to ensure resolution is clearly stated
- Supporting global operation and contingency with a focus on European countries
- Supporting to some extend necessary maintenance of the IT infrastructure
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Participating in IT related development and implementation projects
- Staying current with developments in new technologies and platforms
- Facilitating communication across the ALK IT group
- Supporting IT asset management ensuring that assets achieve their full lifetime cycle value
- Repairing and replacing equipment as necessary
- Testing new Technology
Your qualifications
- Be able to deliver good customer service and like working with people
- Be very service minded and capable of communicating necessary, important and critical information to colleagues and end users at an appropriate level
- Be good at completing tasks, following up with customers and generating instructions for distribution to a large audience
As a candidate for the role you have:
- An education in computer science
- A general good knowledge of IT platforms
- A technical, logical thought process
- Experience in hardware and software installations
- Experience in user administration in a Windows environment
- Experience in use of MS Windows and Office365 environment
- Good knowledge of IT support processes (best practice)
- Problem-solving skills
- Ability to priorities and delegate
Fluent verbal and written communication skills in Danish, English are required – any additional language is considered as a plus.
Global IT at ALK
Global IT at ALK is a global organisation of approximately 110 employees with three main hubs in Hørsholm, Madrid and Krakow and IT staff on our production sites and regional sales hubs in Germany, France and North America. Today, ALK has most IT competences in-house and you will have qualified colleagues across the globe.
We believe that good results and IT services go hand in hand with securing development and learning opportunities. Employees are encouraged to show respect and help each other every day. You will become part of an IT organisation where we put competence and substance over format and presentation and prioritise iterative interactions.
Our new IT strategy contains several new IT programmes and projects aimed at revitalising ALK's IT infrastructure and application landscape. You will have the opportunity to work with and impact in many interesting projects.
Contact and application
If you need further information about the position, please contact Manager IT Support Europe, Lukas Wojciechowski on [email protected] or +4940703845417.
Application deadline: 31. Jan. 2020.
We look forward to hearing from you.
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Hørsholm.
Jobbet er oprettet på vores service den 7.1.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Hørsholm
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Statistik over udbudte jobs som it-supportere i Hørsholm
Herunder ser du udviklingen i udbudte it-supporter i Hørsholm over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal it-supportere.
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Statistik over udbudte it-supportere i Hørsholm over tid
| Dato | Alle jobs som it-supportere |
|---|---|
| 9. november 2024 | 1 |
| 8. november 2024 | 1 |
| 7. november 2024 | 1 |
| 6. november 2024 | 1 |
| 5. november 2024 | 1 |
| 4. november 2024 | 1 |
| 3. november 2024 | 1 |
| 2. november 2024 | 1 |
| 1. november 2024 | 1 |
| 31. oktober 2024 | 1 |