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Sales and Marketing
Xellia is looking for an experienced new colleague to join the Global Technical Support (GTS) team. GTS is the main contact for our customers with regard to technical questions concerning our products. The team is also heavily involved in company projects and launches.
On a daily basis, the team works in close cooperation with the regional sales people as well as internal departments such as Regulatory Affairs, Quality, R&D, Customer Service etc.
You will be a part of a committed and global team of eight persons, of which three are located in Budapest and five are located in Copenhagen.
The job
As a Specialist in the GTS department, you will be responsible for assigned Customers and drive relevant customer operational activities and tasks internally with key stakeholders. The responsibility include to:
- Ensure timely launches and proper coordination with customers in cooperation with the launch team
- Ensure a timely and correct response to technical inquiries received from customers
- Ensure correct and timely execution of relevant customer projects together with relevant stakeholders
- Ensure on time and successful operational readiness for relevant customers´ project
- Support Sales and BD team in relevant customer activities
- Be the “Go-to-person” for any technical inquiries from customers and be able to coordinate the customers’ requests across the organization
- Support QA group in the handling of customer complaints, audits, agreements, and relevant company projects
- Monitor relevant activities in forms of reports and presentation
- Develop technical information on new and existing products
- Support Sales Managers on customer visits and attend relevant exhibitions to maintain relationship with existing customers and build relationship with new customers
- Support the Business Operations and Sales Team with requests for ad-hoc projects
Your profile and competencies
- To be successful in this position, we imagine that you:
- Have an educational background is preferably a Bachelor’s degree or a Master of Pharmacy, Chemistry, Chemical, Biotechnology or other relevant scientific branch.
- Have a minimum of 5 years’ of experience in the generic pharmaceutical industry from a similar position
- Have experience with project coordination, launches of finished dosage forms, customer contact etc.
- Have excellent communication skills, which makes you comfortable with providing presentations to small crowds. Also, our international demands require that you are fluent in English (oral and written) and any other language will be a plus.
- Are organized and structured, and able to work independently
- Are a team player and able to work in a multicultural environment.
Contact and apply
Please send your application in English as soon as possible and no later than 15 December 2019. Applications will be reviewed on an on-going basis and interviews will be planned as soon as a suitable candidate is identified. For questions, please contact Manager Global Technical Support, Irene Rosell Dronda on +45 50 20 03 29.
Xellia Pharmaceuticals is owned by Novo Holding A/S and is a specialty pharmaceutical company leading in the development, manufacture and supply of anti-infective treatments. Headquartered in Copenhagen, Denmark, Xellia has global facilities in Europe, North America, and Asia, currently employing over 1700 people. With over 100 years of industry experience in developing last resort treatments for infectious diseases, Xellia is focused on the supply of products which not only save lives, but also improve and enhance patients’ quality of life. Together with us, you can help lead the fight against bacterial infections.
Read more about Xellia Pharmaceuticals here
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 26.11.2019, men kan have været deaktiveret og genaktiveret igen.
- IT-supporter
- København
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