Specialist for Global Technical Support

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Specialist for Global Technical Support
Sales and Marketing

We are looking for an experienced new colleague to join our Global Technical Support (GTS) team, part of our International Business Operations function. GTS is the main contact for our customers with regards to technical questions concerning our products. The team is also heavily involved in many different projects across functions and launches. On a daily basis, the team cooperates closely with the regional sales team as well as internal departments such as Regulatory Affairs, Quality, R&D, Manufacturing, Customer Service, etc.

You will be a part of a committed and global team of seven employees. They are respectively located in Shanghai, Zagreb, Budapest and Hyderabad, and three are located in Copenhagen. One of the positions in Copenhagen being this one.

Job and responsibilities
As a specialist in the GTS department, you will be responsible for assigned customers and drive relevant customer operational activities and tasks internally with key stakeholders. The job and responsibility include, but are not limited to:

  • Ensure a timely and correct response to technical inquiries received from customers
  • Be the go-to person for any technical inquiries from your customers. Coordinate customers’ requests across the organization
  • Coordinate and be the main responsible for the communication flow in the establishment of CDA’s with customers and sharing of technical information as applicable
  • Ensure proper review and coordinate process of establishing TA/QA agreement with customers
  • Support QA group in handling customer complaints
  • Maintain updated customer requirement list, coordinate meeting with other stakeholders, follow up on agreed actions and update relevant SOP
  • Support QA group in preparing, hosting, and responding to customer audits on Xellia site and/or at CMO
  • Support Business Operations and Sales team with requests for ad hoc projects
  • Support Launch team in new product launches
  • Develop technical information on new and existing products
  • Support Sales Managers on customer visits and attend relevant exhibitions to maintain relationship with existing customers and build relationship with new customers

Your profile and competencies
Your educational background is a Bachelor or Master of Pharmacy, Chemistry, Chemical, Biotechnology or another relevant scientific branch. You have a minimum of three years of experience in the Pharmaceutical industry from a similar position, and/or you have experience with projects coordination, stakeholder management, customer interaction, API or finished dosage form manufacturing, quality assurance/quality control, etc.

To be successful in this position:

  • You have excellent communication skills and are great at stakeholder and expectation management
  • You are comfortable in giving presentations at both internal and external meetings
  • You are driven and a great facilitator in projects, processes and communication across functions and with customers
  • You are organized, structured and able to work independently
  • Our international demands require that you are fluent in English (oral and written) and any other language will be a plus

Moreover, you are a team player, have a desire to learn and continuously grow, and you thrive working in a multicultural environment.

What do we offer
This position is key in the organization combining and facilitating customers’ requests and internal capabilities. It is a great place to learn about Xellia, our products and different parts of the organization. You will have great impact and visibility towards both customers, internal stakeholders and leadership teams. The role is very good for an ambitious Technical support who has a desire and flair for working with the commercial side and customers. Being successful in this position will open to further development and growth in the organization.

How to apply
Please send your application in English as soon as possible and no later than 25 September 2021. Applications will be reviewed on an ongoing basis, and interviews will be planned as soon as a suitable candidate is identified.
If you have any question, you are welcome to contact Senior Manager Global Technical Support Jens Sørensen on +45 41 93 93 91

Xellia Pharmaceuticals is a specialty pharmaceutical company developing, manufacturing and commercializing anti-infective treatments against serious and often life-threatening bacterial and fungal infections. Headquartered in Copenhagen, Denmark, Xellia has a global footprint with R&D, manufacturing and commercial operations across Europe, Asia, the Middle East and North America. Xellia is wholly owned by Novo Holdings A/S and employs a dedicated team of over 1,800 people.
With over 115 years of experience, Xellia is a world-leading trusted supplier of several important established anti-infective drugs, comprising active pharmaceutical ingredients as well as injectable products. Continuing the Company’s evolution, Xellia is generating an innovative pipeline of value-added anti-infective medicines intended to enhance patient care, providing convenience and ease of use for healthcare professionals.
Together you can help us lead the fight against infections.
Further information about Xellia can be found at: www.xellia.com
Connect with us on LinkedIn


Information og data

Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".

Arbejdsstedet er beliggende i København

Jobbet er oprettet på vores service den 9.9.2021, men kan have været deaktiveret og genaktiveret igen.

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Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • IT-supporter
  • København
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