IT Service Desk Specialist - Global IT at [xxxxx]

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IT Service Desk Specialist - Global IT at Demant


If you have solid experience as an IT Service Desk Specialist or IT Support Consultant, you now have the opportunity to join Global IT at Demant. We work with the latest technologies rolling out some of the most exiting IT projects to date and we need YOU to join us on our journey.

We are a leading international OMX C25 company that develops, produces, and sells: hearing solutions, diagnostic instruments and personal communication devices. We are behind the commercial success of world-leading business brands as Oticon, Bernafon, and EPOS. The group operates in a global market in more than 30 countries with a total of employee force exceeding 18.000, and generates revenues of over 17 billion DKK.

Support our business area of Personal Communication for business professionals & gamers
As an IT Service Desk Specialist you will be part of a team, which provides IT support and services to end-users mostly in Denmark, but also remote support to additional countries in the EMEA region.

The team ensures any daily inquiry coming through, following up and responds, before the relevant requests are escalated to next support level. The team also cooperate with the local IT administrators in the EMEA region countries.

Your working place will be at the EPOS HQ in Ballerup, Denmark. EPOS is part of Demant and delivers premium audio and video solutions for business professionals and gamers. You will be part of a team of two other IT colleagues and together you will support the EPOS business.

To sum up, you can look forward to the following responsibilities:

  • Administrative tasks such as user administration, grant access to server resources
  • Installation, configuration, and maintenance of new and existing pc’s in the organisation
  • Make sure that our own developed AV equipment is always functioning, and coordinate with supplier when necessary (we will teach you)
  • Purchasing and coordination management (H/W & S/W)
  • Provide IT introduction and guidelines to the business
  • Participate in IT Infrastructure projects, when needed
  • Direct and remote support for wholesale companies
  • Cisco, MS Teams, Videoconferencing and mobile devices
  • Troubleshooting on local printers at EPOS

Your profile
You most likely have an education in an IT related field, and at least some years of experience in a similar position, preferably in an international context.

Furthermore, you have a strong business understanding, technical and application insight as well as a troubleshoot approach. On top, you have experience in interaction and providing support to end users, experience in training of end- users, and experience with Cisco and MS Teams.

As a person, you are proactive, structured, and good at following up and coordinating. Furthermore, you are service-minded and open to change, while applying a positive approach. You possess good communication skills and finally, you find it easy to understand business needs and establish strong relationship to business stakeholders.

Join an organisation based on trust, openness, and innovation
The Global IT organisation delivers business applications and core infrastructure across all business units in Demant. Together with ambitious and talented colleagues, you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results.

Global IT consists of more than 500 employees with main hubs in Denmark, Poland, US, and the Asia Pacific region. This organisation plays an essential role when it comes to reaching the business goals of Demant.

We offer you...

  • A job in a growing, international company with many contacts and career opportunities
  • State of the art technology and work in an exciting industry
  • Flexible working conditions and teamwork based on knowledge sharing and professional respect
  • Our EPOS domicile is a modern, friendly building at Industriparken 27, 2750 Ballerup

Want to join a fantastic IT Support team?
We screen applications continuously, so please do not hesitate to apply now or no later than 9th of May 2022.

The application can be provided in Danish or in English. If you want to know more about the job, you are welcome to contact Peter Kryger, Manager of Nordic IT Service Desk , tel. +45 5117 6800

We are looking forward to hearing from you.

About Demant

Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.
The Demant Group operates in a global market with companies in more than 30 countries, employs more than 16,500 staff and generates annual revenue of DKK 16 billion. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.


Information og data

Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".

Arbejdsstedet er beliggende i København

Jobbet er oprettet på vores service den 20.4.2022, men kan have været deaktiveret og genaktiveret igen.

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Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • IT-supporter
  • København
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