Senior IT Supporter
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Kongens Lyngby
About usAbout usAt Topsoe we’re leading the way in decarbonization, by supplying technology, catalysts, and services for the worldwide energy transition. It's a journey through science that we began over 80 years ago, with a philosophy to question the limits of possibility and inspire others to think further. Today, we’re a community of over 2,800 problem solvers who are working together to find the answers to the world's biggest challenges. So, whether your expertise is in engineering, operations or broader business roles, we’re all united by a desire to go solve. At Topsoe we value diversity, embrace differences, and we are constantly committed to creating a culture, where everyone feels safe, valued, respected, and included.We are headquartered in Denmark and have offices and operations globally. Find out more at www.topsoe.com.www.topsoe.comWho we’re looking for
Topsoe Global IT Service is looking for a service oriented, knowledgeable and self-driven Senior IT Supporter to join our Global IT Service Desk.Who we’re looking for
Corporate IT supports our colleagues primarily from Denmark, India and US. You will join our team based in Lyngby, but will have close collaboration with peers in EMEA, APAC and Americas to ensure customer satisfaction and global process optimization.
The Senior IT Supporter is primarily responsible to provide first-level desktop/infrastructure support to users in a global environment, incl. first-line support in some of Topsoe’s core applications. Further the IT Supporter will be supporting the users on telephony and printer issues and procurement of IT equipment is also part of the job.Proving IT support relates to answering support related queries, questions, problems and issues via ITSM, phone, email, walk-ups – all to be logged within the IT Service Management System. Also, the IT Supporter is expected to contribute to or individually implement minor projects or changes.
What you’ll bringWhat you’ll bringYouUnderstand business objectives and requirements Can handle complex tickets, tasks/activities, major/multiple issues without jeopardizing the service level to the individual deliveries Have strong analytic and communication skills Can work independently, take on responsibility Demonstrates initiative and a pro-active approach Are strong in both written and spoken English Understand business objectives and requirementsCan handle complex tickets, tasks/activities, major/multiple issues without jeopardizing the service level to the individual deliveriesHave strong analytic and communication skillsCan work independently, take on responsibilityDemonstrates initiative and a pro-active approachAre strong in both written and spoken EnglishQualifications QualificationsStrong general knowledge of IT infrastructure and for supporting operating systems, client and end users experience in a global environment, with strong O-365 and MS-Teams skills. Solid experience with Microsoft technologies and Active Directory Understand and effectively configure/troubleshoot TCP/IP, horizon, desktop computers, laptops, and printers. Experience in creating user focused & technical documentation and procedures. Strong desire for Service Excellence, professional conduct and continuous improvement. Strong general knowledge of IT infrastructure and for supporting operating systems, client and end users experience in a global environment, with strong O-365 and MS-Teams skills.Solid experience with Microsoft technologies and Active DirectoryUnderstand and effectively configure/troubleshoot TCP/IP, horizon, desktop computers, laptops, and printers.Experience in creating user focused & technical documentation and procedures.Strong desire for Service Excellence, professional conduct and continuous improvement.Your responsibilities
The Senior IT Supporter will act as 1st level IT Support for internal customers.Your responsibilities
Daily operation of the Global IT HelpDesko Dispatch (incl. prioritization and categorization), receiving, solving and closing incidents through the IT Service Management systemo 1st level User support (desktop, telephony, applications, connectivity etc.)o Execute service requests & standard change such as create AD users, share folders, mail accountso Local office support & remote support to foreign officeso Meet targeted SLA’s for Global IT Serviceo Procurement and deployment of IT equipmento Keep knowledgebase updatedo Facilitate end-users IT trainingParticipate in IT projects on a random basis Establish and maintain a good end-user relationship Execute Global IT Service Strategy Maintain AD User and Security groups as per IT policy Maintain and support software licenses for related IT applications Taking care of most complex tickets and tasks, knowledge sharing help/train and support junior team members on need basis Participate in IT projects on a random basisEstablish and maintain a good end-user relationshipExecute Global IT Service StrategyMaintain AD User and Security groups as per IT policyMaintain and support software licenses for related IT applicationsTaking care of most complex tickets and tasks, knowledge sharing help/train and support junior team members on need basisIn all matters, responsible to comply with current policies incl. Information Security Requirements such as User Access Management, License Compliance etc.How you can applyHow you can applyPlease contact Head of Global IT Service | Corporate IT - Martin Christesen, phone +45 2777 3315, email [email protected] if you want to know more about the position.
If you would like to be part of a team of skilled and professional colleagues in an informal organization, please submit your application and resume in English and enclose a copy of your references through our website www.topsoe.com.
www.topsoe.com
Topsoe Global IT Service is looking for a service oriented, knowledgeable and self-driven Senior IT Supporter to join our Global IT Service Desk.Who we’re looking for
Corporate IT supports our colleagues primarily from Denmark, India and US. You will join our team based in Lyngby, but will have close collaboration with peers in EMEA, APAC and Americas to ensure customer satisfaction and global process optimization.
The Senior IT Supporter is primarily responsible to provide first-level desktop/infrastructure support to users in a global environment, incl. first-line support in some of Topsoe’s core applications. Further the IT Supporter will be supporting the users on telephony and printer issues and procurement of IT equipment is also part of the job.Proving IT support relates to answering support related queries, questions, problems and issues via ITSM, phone, email, walk-ups – all to be logged within the IT Service Management System. Also, the IT Supporter is expected to contribute to or individually implement minor projects or changes.
What you’ll bringWhat you’ll bringYou
The Senior IT Supporter will act as 1st level IT Support for internal customers.Your responsibilities
Daily operation of the Global IT HelpDesko Dispatch (incl. prioritization and categorization), receiving, solving and closing incidents through the IT Service Management systemo 1st level User support (desktop, telephony, applications, connectivity etc.)o Execute service requests & standard change such as create AD users, share folders, mail accountso Local office support & remote support to foreign officeso Meet targeted SLA’s for Global IT Serviceo Procurement and deployment of IT equipmento Keep knowledgebase updatedo Facilitate end-users IT training
If you would like to be part of a team of skilled and professional colleagues in an informal organization, please submit your application and resume in English and enclose a copy of your references through our website www.topsoe.com.
www.topsoe.com
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Kongens Lyngby.
Jobbet er oprettet på vores service den 3.4.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Kongens Lyngby
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Statistik over udbudte jobs som it-supportere i Kongens Lyngby
Herunder ser du udviklingen i udbudte it-supporter i Kongens Lyngby over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal it-supportere.
Se flere statistikker her:
Statistik over udbudte it-supportere i Kongens Lyngby over tid
| Dato | Alle jobs som it-supportere |
|---|---|
| 28. november 2024 | 1 |
| 27. november 2024 | 1 |
| 26. november 2024 | 1 |
| 25. november 2024 | 1 |
| 24. november 2024 | 1 |