1st Level Technical Supporter - System Operations
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
Skanderborg
Do you have experience with technical support? Are you ready to take on a customer-oriented role, and do you want to provide the best service for our customers? Do you want to be a part of an international organisation that is leading within intelligent metering solutions for energy and water?
Become a part of System Operations at Kamstrup
Kamstrup is a Danish technology company and one of the world’s leading manufacturers of intelligent metering solutions. We are experiencing significant demand for our products and we are constantly focusing on developing and producing intelligent metering solutions and services for energy- and water consumption. In System Operations, we are therefore looking for a 1st Level Technical Supporter, who will have direct contact with customers and deliver the best possible solutions in collaboration with them.
With direct reference to Team Lead, 1st Level Support, you will become a part of a team which focuses on giving our customers the best service. We work continuously towards improving our competences and processes in order to ensure high efficiency on our deliveries. Besides the external customer interaction, the team also has a broad contact surface within the organisation. As a 1st Level Technical Supporter, you will become a part of a team consisting of 6 supporters who provide support on a wide range of Kamstrup’s products, including meters and other hardware, as well as system solutions for our customers in and outside of Denmark. The team consists of diverse profiles within mechanical engineering, system technicians, and IT-supporters, and sparring and knowledge sharing is therefore crucial in our team.
A job with focus on service and complete solutions
As a 1st Level Technical Supporter, your primary tasks will be to provide service and support to our customers on the phone and through our online service management system, ServiceNow. In the role of 1st Level Technical Supporter, you will be the first point of contact with the customer. Through dialogue with the customer, you will be responsible for providing them with the best solution for their problem, either from your own knowledge of Kamstrup’s products and solutions, or by seeking support from more specialised colleagues.
More specifically, your primary work tasks will include:
Personality matters
The job includes support on a broad range of areas within both hardware and system solutions, and you therefore have a professional background as a marine engineer, IT-supporter or similar, where you have accumulated good IT competences and experience with customer contact. You are furthermore also used to creating solutions for customers.
As a person, you work independently and you have a high drive. You thrive in a dynamic environment with many different tasks, and you are a fast learner. You naturally assume responsibility while also being a team player who appreciates sparring with your colleagues and ensures that you succeed as a team. You furthermore welcome challenges, and you pride yourself on delivering top quality solutions – even on more routine deliveries and tasks. You are also a good communicator with a contagious energy which makes customers value their contact with you.
It is a requirement that you master English and Danish – both written and oral. Knowledge of Norwegian, Swedish, or German will furthermore be seen as an advantage.
We offer more than just a job
We offer a versatile job in an international organisation that wants to be world leading within intelligent metering solutions for energy and water. As a 1st Level Technical Supporter, we offer an exciting position with professional challenges in a dynamic team, where we continuously work towards streamlining our efforts. You will have the opportunity to set your own mark on the position by participating in cross-organisational processes. The Service department was merged with Kamstrup Project Delivery at the turn of the year to create Solutions and Service Delivery (SSD), which means that you will become a part of a newly reformed department in a developing international organisation.
We offer flexible working hours and numerous employee benefits, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job is based at Kamstrup headquarters in Stilling, Denmark.
If you have any questions about the position, please contact Team Lead 1st Level Support Danmark, Anders K. B. Mortensen, on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of System Operations at Kamstrup
Kamstrup is a Danish technology company and one of the world’s leading manufacturers of intelligent metering solutions. We are experiencing significant demand for our products and we are constantly focusing on developing and producing intelligent metering solutions and services for energy- and water consumption. In System Operations, we are therefore looking for a 1st Level Technical Supporter, who will have direct contact with customers and deliver the best possible solutions in collaboration with them.
With direct reference to Team Lead, 1st Level Support, you will become a part of a team which focuses on giving our customers the best service. We work continuously towards improving our competences and processes in order to ensure high efficiency on our deliveries. Besides the external customer interaction, the team also has a broad contact surface within the organisation. As a 1st Level Technical Supporter, you will become a part of a team consisting of 6 supporters who provide support on a wide range of Kamstrup’s products, including meters and other hardware, as well as system solutions for our customers in and outside of Denmark. The team consists of diverse profiles within mechanical engineering, system technicians, and IT-supporters, and sparring and knowledge sharing is therefore crucial in our team.
A job with focus on service and complete solutions
As a 1st Level Technical Supporter, your primary tasks will be to provide service and support to our customers on the phone and through our online service management system, ServiceNow. In the role of 1st Level Technical Supporter, you will be the first point of contact with the customer. Through dialogue with the customer, you will be responsible for providing them with the best solution for their problem, either from your own knowledge of Kamstrup’s products and solutions, or by seeking support from more specialised colleagues.
More specifically, your primary work tasks will include:
- Troubleshooting internal and external installations
- Providing support for hardware related problems (including meters, concentrators, etc.)
- Commissioning meters and installing customer solutions
- Instructing others in Kamstrup’s different applications
- General support on customer inquiries
Personality matters
The job includes support on a broad range of areas within both hardware and system solutions, and you therefore have a professional background as a marine engineer, IT-supporter or similar, where you have accumulated good IT competences and experience with customer contact. You are furthermore also used to creating solutions for customers.
As a person, you work independently and you have a high drive. You thrive in a dynamic environment with many different tasks, and you are a fast learner. You naturally assume responsibility while also being a team player who appreciates sparring with your colleagues and ensures that you succeed as a team. You furthermore welcome challenges, and you pride yourself on delivering top quality solutions – even on more routine deliveries and tasks. You are also a good communicator with a contagious energy which makes customers value their contact with you.
It is a requirement that you master English and Danish – both written and oral. Knowledge of Norwegian, Swedish, or German will furthermore be seen as an advantage.
We offer more than just a job
We offer a versatile job in an international organisation that wants to be world leading within intelligent metering solutions for energy and water. As a 1st Level Technical Supporter, we offer an exciting position with professional challenges in a dynamic team, where we continuously work towards streamlining our efforts. You will have the opportunity to set your own mark on the position by participating in cross-organisational processes. The Service department was merged with Kamstrup Project Delivery at the turn of the year to create Solutions and Service Delivery (SSD), which means that you will become a part of a newly reformed department in a developing international organisation.
We offer flexible working hours and numerous employee benefits, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job is based at Kamstrup headquarters in Stilling, Denmark.
If you have any questions about the position, please contact Team Lead 1st Level Support Danmark, Anders K. B. Mortensen, on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 18.6.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Skanderborg
Lignende jobs
-
It-supporter i Århus C
Senior Systems Engineer for expanding development team in AarhusWe are growing, and now plan to divide our existing Bespoke development team in Aarhus into two separate te..Få mere info- IT-supporter
- Århus C
-
It-supporter (elev) i Viby J
Vi har brug for dig, som motiveres af at give vores kunder en professionel og nærværende service. Til gengæld tilbyder vi dig en bred IT-uddannelse med en masse karrieremuligheder og et arbejde med..Få mere info- IT-supporter
- Viby J
-
It-supporter i Lystrup
Få mere info- IT-supporter
- Lystrup
-
It-supporter i Viby J
IT-supportspecialist gerne med MAC kompetencer søges til landets bedste IT-supportafdelingVil du arbejde sammen med nogle af landets bedste IT-supportspecialister og have en arbejdsplads, hvor der .Få mere info- IT-supporter
- Viby J
Statistik over udbudte jobs som it-supportere i Skanderborg
Herunder ser du udviklingen i udbudte it-supporter i Skanderborg over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal it-supportere.
Se flere statistikker her:
Statistik over udbudte it-supportere i Skanderborg over tid
| Dato | Alle jobs som it-supportere |
|---|---|
| 13. juni 2024 | 1 |
| 12. juni 2024 | 1 |
| 11. juni 2024 | 1 |
| 10. juni 2024 | 1 |
| 9. juni 2024 | 1 |
| 8. juni 2024 | 1 |
| 7. juni 2024 | 1 |