Technical Support, US, NYC
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Udlandet
Tech supporter for Templafy
Ready to join the next big Global B2B SaaS company? We are ramping up our Support team with a full time tech support in our office in One World Trade Center in New York.
About Templafy
Templafy is a fast-growing SaaS company with global operations based in Copenhagen, Denmark, with recent expansion into Berlin, Eindhoven and New York. Templafy has an ever growing customer base consisting of some of the worlds largest companies and global enterprises.
You'll be working in our New York office located in One World Trade Center.
About the job
You will join our technical support team who takes care of providing daily support to our implementation partners and customers. Most support is handled via screen sharing, email and chat.
We already have a skilled team in Copenhagen and Eindhoven consisting of six full time tech supporters, but with a growing customer base in US, we now aim to strengthen our US team.
Our SaaS platform is a B2B product so we do not engage in end-user support. The "daily" customers needing tech support are client IT, client platform owners or our implementation partners.
The work is characterized by low a volume of highly complex problems that require in depth investigations to find solutions. As a tech support agent you get to follow the tickets from they come in until resolved.
Furthermore, you'll be a part of building and maintaining our internal and external knowledge base by writing and updating help center articles which include the latest features and functionalities of Templafy for all users.
Besides a strong technical foundation, you should communicate well and thrive to operate in the intersection between customer support and technology.
About the Templafy platform
The majority of support falls within the following categories:
About you
We expect you to have a solid technical background and a very good general knowledge about IT. You have problem solving mindset and a drive to apply your skills in trouble shooting to find solutions.
Preferably you already hold some experience from a similar position with outstanding results and you are dedicated to finding solutions to problems and deliver first class customer experience.
The job does not involve coding, but a developer background could prove very useful.
Elements we expect you to excel in:
If you think this is you, please add a cover letter telling us why you feel this position is a good a fit and why you want to join our team!
Ready to join the next big Global B2B SaaS company? We are ramping up our Support team with a full time tech support in our office in One World Trade Center in New York.
About Templafy
Templafy is a fast-growing SaaS company with global operations based in Copenhagen, Denmark, with recent expansion into Berlin, Eindhoven and New York. Templafy has an ever growing customer base consisting of some of the worlds largest companies and global enterprises.
You'll be working in our New York office located in One World Trade Center.
About the job
You will join our technical support team who takes care of providing daily support to our implementation partners and customers. Most support is handled via screen sharing, email and chat.
We already have a skilled team in Copenhagen and Eindhoven consisting of six full time tech supporters, but with a growing customer base in US, we now aim to strengthen our US team.
Our SaaS platform is a B2B product so we do not engage in end-user support. The "daily" customers needing tech support are client IT, client platform owners or our implementation partners.
The work is characterized by low a volume of highly complex problems that require in depth investigations to find solutions. As a tech support agent you get to follow the tickets from they come in until resolved.
Furthermore, you'll be a part of building and maintaining our internal and external knowledge base by writing and updating help center articles which include the latest features and functionalities of Templafy for all users.
Besides a strong technical foundation, you should communicate well and thrive to operate in the intersection between customer support and technology.
About the Templafy platform
- Templafy is a cloud based solution with a strong integration to the MS Office suite and with integrations to other systems (DAM, DMS, CRM, SharePoint)
- We integrate to client IT infrastructure via SSO.
- Our integration to MS Office requires a classic deployment of an MSI package that installs our VSTO Add-ins (or Web Add-ins from MS Office store)
- Finally our standard SaaS solution is customized by our implementation partners to fit client needs.
The majority of support falls within the following categories:
- Authentication / SSO.
- Deployment, desktop, RDS/Citrix
- Third party integrations.
- Troubleshooting on Templafys own business logic.
About you
We expect you to have a solid technical background and a very good general knowledge about IT. You have problem solving mindset and a drive to apply your skills in trouble shooting to find solutions.
Preferably you already hold some experience from a similar position with outstanding results and you are dedicated to finding solutions to problems and deliver first class customer experience.
The job does not involve coding, but a developer background could prove very useful.
Elements we expect you to excel in:
- Being service minded
- Great problem solving skills
- Positive mindset and attitude
- Fluency in English is a pre-requisite - other languages are a plus
- Bonus: understanding for HTML, JS, C#
If you think this is you, please add a cover letter telling us why you feel this position is a good a fit and why you want to join our team!
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 11.2.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Udlandet
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Statistik over udbudte jobs som it-supportere i Udlandet
Herunder ser du udviklingen i udbudte it-supporter i Udlandet over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal it-supportere i Udlandet.
Se flere statistikker her:
Statistik over udbudte it-supportere i Udlandet over tid
| Dato | Alle jobs som it-supportere |
|---|---|
| 19. september 2024 | 9 |
| 18. september 2024 | 9 |
| 17. september 2024 | 8 |
| 16. september 2024 | 8 |
| 15. september 2024 | 8 |
| 14. september 2024 | 8 |
| 13. september 2024 | 8 |
| 12. september 2024 | 8 |
| 11. september 2024 | 9 |
| 10. september 2024 | 9 |
| 9. september 2024 | 9 |
| 8. september 2024 | 9 |
| 7. september 2024 | 9 |
| 6. september 2024 | 9 |
| 5. september 2024 | 9 |
| 4. september 2024 | 8 |
| 3. september 2024 | 8 |
| 2. september 2024 | 8 |
| 1. september 2024 | 8 |
| 31. august 2024 | 8 |
| 30. august 2024 | 8 |
| 29. august 2024 | 8 |
| 28. august 2024 | 9 |
| 27. august 2024 | 11 |
| 26. august 2024 | 10 |
| 25. august 2024 | 10 |
| 24. august 2024 | 10 |
| 23. august 2024 | 10 |
| 22. august 2024 | 10 |
| 21. august 2024 | 10 |
| 20. august 2024 | 10 |