Technical support / Customer Service Representative
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Viby J
Plecto is looking for ambitious customer service representatives to join our growing Customer Service & Success team in Aarhus, Denmark!
Are you a natural customer service genius? Do your customers get excited when they hear your voice? Do you love it when customers' business improves with the service and advice you provide?
And do you dream of working in a young, internationally recognized Danish company, where the whole world is your playground and where you represent ‘the next big thing’?
So come and be a part of Plecto's exciting journey!
At Plecto we make the complicated simple by combining, calculating and visualizing data from a variety of third party systems in real-time. We help businesses and employees in over 75 countries to perform their best and reach their business goals. This means that we have to help customers with hard and interesting challenges and questions to get the most value out of Plecto.
You will become…
… An important part of our Customer Service and Success team, which in addition to you also includes skilled Customer Service Representatives and Customer Success Managers located in Denmark and Guatemala. We work closely with our colleagues in sales, product, finance and UX.
What we offer:
We will teach you everything you need to know about Plecto during your training period, so we hope you are ready for a challenge that can change your career! You will become Plecto's face to the outside world and communicate with our customers on a daily basis, as well as become an expert in providing excellent customer service.
What we're looking for:
What you'll do:
A career at Plecto
By joining Plecto you will become part of a high growth company, with high ambitions and great colleagues. We need everyone to perform their best to succeed and are very focused on growing our employees. We also know that when you work hard together, it’s important to also get along well together, which is why we do company retreats, social events and team building.
Your career path
You can become a part of our talent development program, where you could have the opportunity to complete a HD degree while developing your professional skills at Plecto.
Furthermore, you can develop professionally in Customer Service and become a Senior Customer Service Representative, Solution Architect or continue your journey in Plecto as a Customer Success Manager.
Interested? Then send an application and CV in English.
Are you a natural customer service genius? Do your customers get excited when they hear your voice? Do you love it when customers' business improves with the service and advice you provide?
And do you dream of working in a young, internationally recognized Danish company, where the whole world is your playground and where you represent ‘the next big thing’?
So come and be a part of Plecto's exciting journey!
At Plecto we make the complicated simple by combining, calculating and visualizing data from a variety of third party systems in real-time. We help businesses and employees in over 75 countries to perform their best and reach their business goals. This means that we have to help customers with hard and interesting challenges and questions to get the most value out of Plecto.
You will become…
… An important part of our Customer Service and Success team, which in addition to you also includes skilled Customer Service Representatives and Customer Success Managers located in Denmark and Guatemala. We work closely with our colleagues in sales, product, finance and UX.
What we offer:
- An ambitious and friendly working environment, with focus on personal growth.
- Very experienced and skilled coworkers that are eager to help you become a better customer service representative.
- The opportunity to have a great impact on our product and company. At Plecto everybody does work that matters.
- A very social workplace where we love getting together for fun and games, and where we truly enjoy working together.
- Flat company structure, with no bureaucracy, and freedom and the responsibility that goes with it.
We will teach you everything you need to know about Plecto during your training period, so we hope you are ready for a challenge that can change your career! You will become Plecto's face to the outside world and communicate with our customers on a daily basis, as well as become an expert in providing excellent customer service.
What we're looking for:
- Practical experience from a technical support role or customer service role is a plus
- Flair for IT
- Experience with Excel and different CRM systems is a plus
- Customer-centric attitude with a strong sense of empathy
- Ability to work independently and efficiently to meet deadlines
- A positive attitude and open mind
- Excellent communication skills and ability to communicate complex information in a simple and engaging manner
- Fluency in English is required. Fluency in Danish or any additional languages is a plus
What you'll do:
- Monitor customer service channels (email, phone and chat) for incoming requests
- Handle and solve support tickets, by investigating and gathering information from customers in an efficient manner to reduce disruption and resolution times
- Provide solutions to customer problems
- Provide timely and clear communication of updates to customers on the status of their support tickets
- Perform troubleshooting on Plecto’s features and related integrations
- Coordinate with internal teams including Product, Expert Service and CSM (Customer Success Management) to assist in ticket resolution
- Work effectively with team members in multiple time zones (Denmark and Guatemala)
- Update customer related information in our CRM system
- Assist with customer retention activities
A career at Plecto
By joining Plecto you will become part of a high growth company, with high ambitions and great colleagues. We need everyone to perform their best to succeed and are very focused on growing our employees. We also know that when you work hard together, it’s important to also get along well together, which is why we do company retreats, social events and team building.
Your career path
You can become a part of our talent development program, where you could have the opportunity to complete a HD degree while developing your professional skills at Plecto.
Furthermore, you can develop professionally in Customer Service and become a Senior Customer Service Representative, Solution Architect or continue your journey in Plecto as a Customer Success Manager.
Interested? Then send an application and CV in English.
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Viby J.
Jobbet er oprettet på vores service den 28.10.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Viby J
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Statistik over udbudte jobs som it-supportere i Viby J
Herunder ser du udviklingen i udbudte it-supporter i Viby J over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal it-supportere.
Se flere statistikker her:
Statistik over udbudte it-supportere i Viby J over tid
| Dato | Alle jobs som it-supportere |
|---|---|
| 24. december 2024 | 4 |
| 23. december 2024 | 4 |
| 22. december 2024 | 4 |
| 21. december 2024 | 4 |
| 20. december 2024 | 4 |
| 19. december 2024 | 4 |
| 18. december 2024 | 3 |
| 17. december 2024 | 4 |
| 16. december 2024 | 4 |
| 15. december 2024 | 4 |
| 14. december 2024 | 4 |
| 13. december 2024 | 4 |
| 12. december 2024 | 4 |
| 11. december 2024 | 4 |
| 10. december 2024 | 4 |
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| 6. december 2024 | 4 |
| 5. december 2024 | 4 |
| 4. december 2024 | 4 |
| 3. december 2024 | 4 |
| 2. december 2024 | 3 |
| 1. december 2024 | 3 |
| 30. november 2024 | 3 |
| 29. november 2024 | 3 |
| 28. november 2024 | 3 |
| 27. november 2024 | 3 |
| 26. november 2024 | 3 |
| 25. november 2024 | 3 |
| 24. november 2024 | 3 |