IT Support Engineer (2nd level support)
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
Virum
NNE’s Customer Service department provides support to Automation and Manufacturing IT solutions for pharma and biotech industries.
We are looking for a IT Support Engineer to strengthen our Service Desk and on-site support. You will join a team of approx. 20-25 skilled and dedicated colleagues in our Customer Service department, providing support and engineering services to a wide range of customers, using the ITIL framework as basis for our work and procedures.
Primary Duties and Responsibilities: Within NNE Customer Service you will be part of the Service Delivery Team with 12 dedicated Service Engineers. As an IT Support Engineer, you will - together with the rest of the support team – translate business and process knowledge into 1st class customer support.
Your main tasks
Required Qualifications: At NNE, we care about who you are – People is our product. We will teach what you don’t know - the most important thing is your experience and your personal profile.
As a person you
We value the right mind-set and a creative approach towards problem solving. Furthermore, we expect you to:
Experience with ITIL is preferred, but not a requirement.
Proficiency in Danish and English is required, both written and spoken.
You hold a driver’s license as you will be traveling between sites on Sjælland, DK.
We can offer a steep learning and development curve, as well as a challenging job in a dynamic and international organization, where our goal is to be known for quality and for keeping our promises.
If you have any questions about the job, please contact Team Leader Line Steen Jensen, +45 30 77 59 72.
Deadline of application is 15 December 2020
We will invite to interviews on a running basis.
We are looking for a IT Support Engineer to strengthen our Service Desk and on-site support. You will join a team of approx. 20-25 skilled and dedicated colleagues in our Customer Service department, providing support and engineering services to a wide range of customers, using the ITIL framework as basis for our work and procedures.
Primary Duties and Responsibilities: Within NNE Customer Service you will be part of the Service Delivery Team with 12 dedicated Service Engineers. As an IT Support Engineer, you will - together with the rest of the support team – translate business and process knowledge into 1st class customer support.
Your main tasks
- Support IT systems (POInT and NNE LMES) in manufacturing environments
- Document gained knowledge (KCS)
- Develop new and improve existing processes
- Plan and coordinate your own tasks
- Provide high quality and best possible service to ensure Customer satisfaction
Required Qualifications: At NNE, we care about who you are – People is our product. We will teach what you don’t know - the most important thing is your experience and your personal profile.
As a person you
- Have empathy, a personal drive and a positive mindset
- Enjoy working independently as well as in a team
- Are comfortable with customer relations as you will be responsible for coordinating and planning assignments in close corporation with customers
- Are good at communication and stakeholder management
- Can manage several tasks/projects at the same time, while delivering high quality. High quality and satisfied customers are essential for the success of our Customer Service
We value the right mind-set and a creative approach towards problem solving. Furthermore, we expect you to:
- Be an engineer, computer scientist or have a similar degree/experience
- Have more than 3 years of experience with relational databases, Oracle / SQL server DBA and PL/SQL
- Experience with MES system is a plus
- Hold a strong technical insight and a sound curiosity for finding solutions to system issues at production sites
- Have analytic and systematic skills
- Pay attention to details, as accurate documentation is an essential part of working in the GXP environment
- Have experience as a support engineer or from a consultancy company
- Have flair and interest for IT support
Experience with ITIL is preferred, but not a requirement.
Proficiency in Danish and English is required, both written and spoken.
You hold a driver’s license as you will be traveling between sites on Sjælland, DK.
We can offer a steep learning and development curve, as well as a challenging job in a dynamic and international organization, where our goal is to be known for quality and for keeping our promises.
If you have any questions about the job, please contact Team Leader Line Steen Jensen, +45 30 77 59 72.
Deadline of application is 15 December 2020
We will invite to interviews on a running basis.
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Virum.
Jobbet er oprettet på vores service den 19.11.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Virum
- Tirsdag den 15. december 2020
Lignende jobs
-
Master Data Assistent
Vi søger en detaljeorienteret og systemstærk dokumentationsmedarbejder til et tidsbegrænset vikariat på 3 måneder. Om rollen:I denne rolle vil du være ansvarlig for nøjagtig dataoverførsel og..Få mere info- IT-supporter
- Vedbæk
-
IT Apprentice
IT apprentice for EIC, Hørsholm! We are looking for a Commercial Enablement IT Apprentice to join our EMEA Team. Your work location will be at our European Innovation Center (EIC) in Hørsholm..Få mere info- IT-supporter
- Hørsholm
-
IT Supporter til 250 positive brugere
Vil du være dine kollegers uundværlige og efterspurgte go-to-person?Har du bred interesse for IT og kan lide at være den, kollegerne spørger, fordi de ved, at du løser deres udfordringer? Vil du .Få mere info- IT-supporter
- Hørsholm
-
Energi koncern søger IT-supporter (Virum)
Vil du være en del af en løsningsorienteret og dygtig support hvor hverdagen aldrig bliver kedelig? Er du opsat på at give en første klasses service til vores brugere som gør dem i stand til at løs..Få mere info- IT-supporter
- Virum
Statistik over udbudte jobs som it-supportere i Virum
Herunder ser du udviklingen i udbudte it-supporter i Virum over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal it-supportere.
Se flere statistikker her:
Statistik over udbudte it-supportere i Virum over tid
| Dato | Alle jobs som it-supportere |
|---|---|
| 27. december 2024 | 1 |
| 26. december 2024 | 1 |
| 25. december 2024 | 1 |
| 24. december 2024 | 1 |
| 23. december 2024 | 1 |
| 22. december 2024 | 1 |
| 21. december 2024 | 1 |
| 20. december 2024 | 1 |
| 19. december 2024 | 1 |
| 18. december 2024 | 1 |