EpiCX Medical Engagement Analyst - Europe based - 2 years

Switzerland, Basel-City, Basel
Austria, Austria
Belgium, Brussels
France, France
Hungary, Hungary
Denmark, Hvidovre
Italy, Monza e Brianza, Italy
Germany, Mannheim
Netherlands, Netherlands
Norway, Norway
Poland, Poland
Portugal, Portugal
Spain, Spain
Sweden, Sweden
United Kingdom, United Kingdom

• Job facts

Scope

As part of the global medical business team, you will help drive the development and adoption of a new transformational informatics platform at Roche. You will work in partnership with our affiliate network as we implement advanced technologies to support progressive and tailored customer interactions.

The position of Medical Engagement Analyst is focused on the development, configuration and implementation of key features of the Medical CRM solution globally at Roche.

The person in this role will work in a highly matrixed environment alongside the Global Product/Solution Owners (Business and IT) and Business Analysts assigned to the various business domains: Medical, Clinical/Development, Patient, business stakeholders across the Roche global functions and affiliates, the testing team as well as the programs vendors/suppliers.

Tasks

• Provide in-depth, Medical Affairs subject matter expertise to partner with the broader team and our external partners.
  
  
• Lead conversation with affiliate subject matter experts to ensure successful deployment and user acceptance
  
  
• Define, maintain and refine the global Core Process for CRM in the Medical domain [in close collaboration with Commercial and access colleagues]
  
  
• Work closely and align on the requirements and priorities with the Global Business Product Owners
  
  
• Understand, analyze and translate affiliate needs into system requirements aligned to the global concept of harmonization of approach
  
  
• Coordinate requirements collection and the product backlog for the IQVIA OCE CRM solution; maintain the requirements according to defined standards in collaboration with the IT Business Analysts
  
  
• Align requirements between stakeholders (Commercial, Medical, Multichannel, Patient, Development/Clinical)
  
  
• Lead discussions on requirements and lead the resolution of conflicts
  
  

Skills/competencies

• A thorough understanding of the working practices of Medical Science Liaisons and Medical Affairs professionals
  
  
• An ability to translate Medical workflows into system requirements
  
  
• Management backlog including prioritization based on business value and designs for the future
  
  
• Ability to describe the business reason for a change and the benefits to end users.
  
  
• Ability to understand business terminology and translate into technical terminology
  
  
• Providing guidance on business priorities and focus areas and best practice
  
  
• Collaborative, listens and cultivates alignment
  
  
• Builds the right team mindset - establishes accountability, values partnership
  
  
• Outstanding communicator - written, verbal, diplomatic
  
  
• Excellent verbal and written English communication skills
  
  
• Curious about the business and how the business operates now and in the future
  
  
• Able to translate business requirements into user stories leading to proper configuration of the future solution or existing solution
  
  

Experience

• Medical domain: medical processes, medical roles (eg 3 years’ experience as a medical science liaison, iMSL, MCL), clinical processes, ideally also development processes
  
  
• Understanding of Drug Safety processes and a working knowledge of pharmacovigilance
  
  
• Facilitation of workshops
  
  
• CRM experience is essential
  
  

Additional requirements

• Travel up to 30%
  
  
• Working across timezones
  
  

• Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
  
  Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
  
  
• Job facts
  • Location Switzerland, Basel-City, Basel | Austria, Austria | Belgium, Brussels | France, France | Hungary, Hungary | Denmark, Hvidovre | Italy, Monza e Brianza, Italy | Germany, Mannheim | Netherlands, Netherlands | Norway, Norway | Poland, Poland | Portugal, Portugal | Spain, Spain | Sweden, Sweden | United Kingdom, United Kingdom
  • Function Medical Affairs
  • Subfunction Medical Information/Scientific Affairs
  • Schedule Full time
  • Job level Individual contributor
  • Job type Contractor
  • Division Roche Pharmaceuticals
  • Posted since 2019/10/16
  • Posted until 2019/11/03
  • Job-ID 201909-127884
  
  
  
• Get in touch Mr. Richard Mealing