Strong Technical Writer to leading manufacturer and developer of fuel cells

Want to join the green growth journey with a leading player in climate-friendly fuel cell solutions?

In a time of ambitious goals for sustainable energy, fuel cells will play an important role as a replacement for climate-damaging combustion engines in the transport industry of the future. Ballard Power Systems Europe is recognised as one of the leading players in the commercialisation of fuel cell solutions and is currently working on an important transformation from being an organisation focusing exclusively on product development to being a commercial business with large-scale sales and production. This transformation has generated explosive growth which is expected to continue for many years. The company’s aim is to consolidate its position and its activities in the European marketplace and establish itself as one of the biggest players in fuel cell solutions.

On behalf of Ballard Power Systems Europe, we’re seeking a Technical Writer to participate in this growth journey and make a mark on the company’s future development.

About Ballard Power Systems Europe

Ballard Power Systems Europe can trace its roots back to 2004 in Skive when what would later become Ballard Power Systems Europe was separated into a division of a local business specialising in energy-efficient quality products for heating, cooling and ventilation. In 2010, half of the company was acquired by Ballard Power Systems, a Canadian enterprise, which took over the rest of the business in 2016.

Ballard Power Systems Europe is an international organisation headquartered in Hobro. The headquarter employs approximately 170 highly committed people with 12 different national backgrounds. They all share a profound passion for energy technology and want to contribute to a greener and more sustainable planet.

At Ballard Power Systems Europe, you will become part of a rapidly growing organisation. Although the company has a fast-moving environment and most days can be busy and dynamic, Ballard Power Systems prioritises socialising and human interaction which means that this is a close-knit team across the organisation that enjoys a range of social activities. The company offers its employees a high level of flexibility with the aim of ensuring an excellent work-life balance – despite its hectic business activity. This means that you will be able to work from home to the extent that your position and responsibilities allow it. Conversely, you will also be expected to show flexibility as meetings may take place outside normal working hours that you will be expected to attend in order to strengthen cooperation between the European and Canadian divisions.

Can you communicate technological knowledge to all levels?

As Technical Writer at Ballard Power Systems Europe, you will become part of a strong team consisting of five employees working with technical customer care at the headquarter in Hobro. You will work individually as Technical Writer with reference to the Technical Care Manager however your most important task will be to collaborate with internal stakeholders to write, edit, review and proofread procedural technical information for audiences with different levels of technical skills. Usability is the key to success and your main focus will be to streamline the technical knowledge across the organization.

You will be responsible for:

• Collaborate with internal stakeholders, such as; Product Managers, Marketing, Training Academy & Technicians to collect and maintain worldclass documentation for; User Manuals, Service Manuals, Bulletins & Retrofits for all verticals.
• Write, format, edit, review and proof procedural technical information for technical & non-technical users
• Assist in planning, scheduling and tracking documentation work, to meet new update release dates and customer deliverables
• Gather customer feedback on documentation to improve usability
• Maintain a library of service manuals, user manuals, service bulletins and retrofits documentation, cataloging it for internal and/or external use
• Assist in the development of technical drawings for all verticals

Who are you?

• You possess a minimum of two years of experience from a similar position
• You have a bachelor´s degree, preferably in communication and/or with a technical approach
• You are fluent in English including written, verbal and presentation
• You have an excellent attention to details and the ability to prioritize the work among multiple projects
• You are proactive and openminded attitude to resolving problems and delivering results
• You thrive in a fast paced, constantly changing environment
• You are thorough and good at asking the right questions

It would be an advantage if you have experience with Paligo or a similar program. Furthermore, will experience in creating infographics such as; Technical Data Sheets, diagrams, graphs etc. also be a plus.

What will you get at Ballard Power Systems Europe?

At Ballard Power Systems Europe, you can look forward to a warm welcome from your new colleagues who will make every effort to ensure both your social and professional onboarding. You will be given a structured and carefully designed onboarding which also includes a range of training courses and an allocated mentor from your team. Furthermore, you will relatively quickly be assigned your own tasks and projects where you will have access to knowledge sharing and discussion with your team.

You can also look forward to:

• An exciting and independent job in a highly committed and dedicated organisation that is passionate about contributing to the green transition through commercialisation of fuel cell solutions.
• A flexible workplace with the option of working from home, friendly colleagues and a positive atmosphere – despite a busy environment everyone is met with a smile and the desire to cultivate a great team spirit.
• A unique opportunity to make your mark on the development of an international business experiencing rapid growth.
• A workplace with a strong focus on professional development, including applicable courses and further training.
• An attractive salary commensurate with your qualifications as well as pension, health insurance and staff lunches.