Support 3rd Level Consultant

Omada is on the fast-track to become the best within our field of Identity and Access Management. As the recent allocation to the position as Leader in The Gartner Magic Quadrant clearly shows. Of course, our support needs to be top-of-the-line also – we are reaching for the stars with only the sky as limit.

As Solution Support Engineer, you will also be part of the team who helps create and develop our security products further. You will join the Danish-based team which covers projects all over the world, and who interacts with customers, partners, and other departments on a daily basis.

Your responsibilities

• Take ownership and work on incidents registered in our IT Service Management Portal and lead the resolution process.
• Navigate the universe with Professional Services (PS) and Research & Development (R&D) departments to identify root cause and resolution, which you will communicate to the customer or partner in a clear, concise and service minded manner. The Force does not work here.
• Perform daily/weekly/monthly checks at customers who have purchased Advanced Solution Support.
• Facilitate and deliver service requests defined in our Service Catalog efficiently and effectively.
• Contribute to the handover process from Build to Operate phase by ensuring all relevant information has been provided, that the customer has been set up correctly and can use the ITSM tool and thereby positively contributing to the customer journey.

Your qualifications and experience

• On the technical side, you will need to have 3+ years of experience from a support position or may have worked in another technical role.
• Or, you have graduated recently from relevant IT education.
• You need to have a strong knowledge of and experience with MS SQL Server and have general knowledge about business processes and life cycles in enterprises. Experience with the .NET framework and JavaScript (jQuery) is an advantage.
• Or, you have studied MS SQL Server, .NET framework and JavaScript (jQuery), and are eager to learn more.
• You thrive by working in a rapidly changing environment, and are a firm believer that any problem can be solved by working together.
• Finally, you quickly grasp different types of technologies, and you have the ambition and passion in providing world-class customer service.
• You need to master the English language in writing and orally, as we are an international company. Skills in Danish and German are also a plus.

We are a fast-growing and ambitious company

At Omada, we are experts in cybersecurity, taking our customers by the hand, helping them to take identity and access management to the next level. We offer you the opportunity to work with passionate, competent people, experts within their field, in an informal and agile organization with a flat structure. We thrive on being challenged and everything we do is anchored in our core values of ambition, teamwork, constant care, and creating value.

We are a dynamic and ambitious high growth international IT software company, headquartered in Denmark, with people in six locations across Europe and the US.

Contact:

For further information, please contact Senior Recruiter Magdalena Klupińska: [email protected]

Omada is an equal opportunity employer and qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

At Omada, we are experts in cybersecurity, taking our customers by the hand, helping them to take identity and access management to the next level. We offer you the opportunity to work with passionate, competent people, experts within their field, in an informal and agile organization with a flat structure. We thrive on being challenged and everything we do is anchored in our core values of ambition, teamwork, constant care, and creating value.

The Omada product is rated as one of the very best in the world by analyst firms like Gartner, Forrester, and KuppingerCole and we have a high focus on keep developing our product to meet our customers’ business requirements.