Management Consultant - develop our Customer Implementation Centre of Excellence

Job Req Number: 67991
Time Type: Full Time

Are you ready to put your process understanding and project management skills to good use in a key position within our Customer Implementation Centre of Excellence?

Join a brand new global team to help us to improve and safeguard operational efficiency and customer satisfaction in small and large customer integrations. Here, you get to truly impact important processes and create the best setting for your colleagues to operate within.

Become one of our catalysts for change

At our contemporary HQ office environment in Hedehusene, you become part of a brand new team within our Global Customer Implementation Centre of Excellence. This new team will act as an elevation hub for customer implementation and customer integration within DSV, ensuring that the right set-up, tools and frameworks are in place for us to operate within.

Joining us, you become part of a vibrant, international and diverse community, with colleagues in Hongkong, the Netherlands, Poland, Portugal and Romania. As we are still setting the team, you will be able to impact how we operate and collaborate.

“It’s a flexible environment where we typically work 3 days at the office and 2 from home. There will also be some travel involved, as the team has a global scope, but most tasks are handled virtually,” explains Senior Manager Ann Katrine Mølgaard Jensen.

Deliver road map initiatives and ensure 3rd party governance

As a management consultant, you will be working to define, align and implement governance for our collaboration with 3rd party data integrations and support the overall development of the Centre of Excellence department.

You will be responsible for your own operational and customer excellence initiatives and ensure a new governance set-up. Starting from scratch, you analyse the current landscape, create clear-cut processes and create buy-in across the organisation before you execute a global roll-out in collaboration with your colleagues.

More specifically, you will:

• Guide and drive operational excellence initiatives
• Bridge business needs and IT requirements
• Define the optimal set-up, governance and framework for the stakeholders in business and IT
• Work with stakeholders across the organisation
• Have dialogues with customers and 3rd party suppliers about governance and implementation
• Own part of the Centre of Excellence governance and ensure alignment

“In a lot of ways, you’ll be laying down the law here, providing the point of reference that ensures that everyone does things the same way. While at the same time making work easier for project management teams,” Ann Katrine elaborates.

Process and project management experience

Well-versed in the art of process analysis, you understand the importance of collecting data and developing efficient processes. What is more, you have already proven that you can distil complexity into simple and easily understood guidelines.

And with your sharply honed collaboration skills, you navigate with ease at all levels of an organisation, just as your great presentation skills will come in handy when stating your case to management and peers alike.

Moreover, you bring:

• An educational background in business or another relevant field
• Knowledge or interest within process optimisation and governance
• Stakeholder management skills & project management experience
• A strategic mindset to set the right lens for prioritisation
• Great communications skills in English

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Senior Manager Ann Katrine Mølgaard Jensen on +45 24 87 04 90.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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