Customer Success Manager
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København V
As a Customer Success Manager, you are focused on securing healthy long-term adoption among your assigned portfolio of customers through training, follow-ups and additional check-ins. You are a driven, customer-centric, team player who loves leveraging your versatility and critical thinking aptitudes to develop relationships and deliver results for our customers.
This Customer Success position will focus on the Falcon's agency segment. About 20% of Falcon's customer base is compromised of agencies and we are looking for a CustomerSuccess Manager who is curious to understand the agency environment and it's day to day challenges. In this role you will help to establish a programme for successful growth and engagement, bringing agencies closer to Falcon as a partner - and forming a blueprint for further channel partners in the future.
What you'll do:
What you have:
What you'll get:
Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram.
Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia and Melbourne. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment. We joined the Cision family in January 2019, and together we help brands build better relationships with their customers.
Kilde: Jobnet.dk
This Customer Success position will focus on the Falcon's agency segment. About 20% of Falcon's customer base is compromised of agencies and we are looking for a CustomerSuccess Manager who is curious to understand the agency environment and it's day to day challenges. In this role you will help to establish a programme for successful growth and engagement, bringing agencies closer to Falcon as a partner - and forming a blueprint for further channel partners in the future.
What you'll do:
- Establish and build a trusted relationship with agencies' key contacts. You will be a primary point of contact from the beginning, which means you will also be responsible for onboarding, training and other key points of the Customer Success lifecycle.
- Be part of establishing an agency-specific method of effectively steering the lifecycle towards growth and retention/renewal in collaboration with internal teams.
- Build a process for growing the account value of agency partners by building relationships with the end customers. Mapping organisations and their extended ecosystems to understand risks and opportunities.
- Prepare and educate agencies on new features and releases and help them leverage the product for business success.
- Serve as the voice of the agencies and collect feedback to drive continuous improvement across all areas, including product.
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and agencies’ business needs.
What you have:
- Experience in Customer Success, Account Management or similar.
- A truly customer-centric mindset and the empathy required to care about your and Falcon's partners.
- English to a native fluency level (other languages are a plus).
- Deep domain knowledge in the social media space and with regards to customer experience.
- The knowledge of the product and industry to deliver valuable advice.
- Outstanding consultative skills including objection handling, negotiation and persuasion.
- Strong relationship management and the ability to tailor your approach for different stakeholders.
- A solution-oriented approach and excellent problem-solving skills.
- Solid organisational skills and project management.
- A strong sense of autonomy and comfort working towards set targets and timelines, steering your own customers to success with a data-driven approach.
- Experience from a marketing or media agency is a plus.
What you'll get:
- Being part of shaping one of Falcon’s most high-potential teams, with plenty of growth on the horizon.
- The opportunity to partner with international colleagues across the global offices of a social media SaaS industry leader.
- An open and informal working environment defined by high levels of personal responsibility and follow through, and excellent career possibilities.
- Genuine flexibility of working hours and conditions - we emphasize output and communication, not face time.
- A pension scheme and health insurance, and staff discounts at a few of Copenhagen’s best (and not so well-kept) secrets.
- An office space housed in the old Danish Design Center, directly opposite Tivoli Gardens in central Copenhagen.
- The Falcon Feed: our in-house canteen providing up to 3x meals per day, including drinks and healthy snacks.
Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram.
Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia and Melbourne. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment. We joined the Cision family in January 2019, and together we help brands build better relationships with their customers.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Konsulent", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København V.
Jobbet er oprettet på vores service den 18.11.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Konsulent
- København V
- Fredag den 13. december 2019
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