Agency Success Manager
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København V
At Falcon.io, our Customer Success team focuses on securing healthy long-term product adoption amongst existing Falcon customers through stellar platform implementation, training, strategic consultancy and relationship management. Our department is comprised of dedicated and passionate people who leverage their versatility and critical thinking aptitudes to deliver results for Falcon users.
20% of Falcon's customer base is comprised of agencies and we are looking for a Agency Success Manager who will be part of building a new and cohesive strategy around this segment from our Copenhagen office, managing relationships with our agency partners and maintaining a focus on retention and renewal. You will help to establish a programme for successful growth and engagement, bringing agencies closer to Falcon as a partner - and forming a blueprint for further channel partners in the future.
This is a newly specialized role, which will require mapping the agency-as-a-partner ecosystem and making recommendations for development towards senior management stakeholders at Falcon. Due to the nature of this role, we cannot accept applications from candidates who have not worked in a marketing/media agency environment and grown accustomed to the structures and challenges within this environment.
Your key areas of ownership:
What you'll need:
What we offer:
Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram.
Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia and Melbourne. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment. We joined the Cision family in January 2019, and together we help brands build better relationships with their customers.
Kilde: Jobnet.dk
20% of Falcon's customer base is comprised of agencies and we are looking for a Agency Success Manager who will be part of building a new and cohesive strategy around this segment from our Copenhagen office, managing relationships with our agency partners and maintaining a focus on retention and renewal. You will help to establish a programme for successful growth and engagement, bringing agencies closer to Falcon as a partner - and forming a blueprint for further channel partners in the future.
This is a newly specialized role, which will require mapping the agency-as-a-partner ecosystem and making recommendations for development towards senior management stakeholders at Falcon. Due to the nature of this role, we cannot accept applications from candidates who have not worked in a marketing/media agency environment and grown accustomed to the structures and challenges within this environment.
Your key areas of ownership:
- Relationships: own and manage a portfolio of agencies. Establishing a trusted relationship with agencies' key contacts. You will be a primary point of contact from the beginning, which means you will also be responsible for onboarding, training and other key points of the Customer Success lifecycle.
- Retention: driving overall customer success with agencies. Establishing an agency-specific method of effectively steering the lifecycle towards growth and retention/renewal in collaboration with internal teams.
- Advocacy: acting as the voice of the agency as a customer cohort internally. Becoming an agency partner expert, knowing each agency’s use cases in detail, and their challenges.
- Risk Management: monitoring and steering progress on a portfolio of agency customers, according to set goals and criteria. Keeping a tight shop in terms of Gainsight activities, effective and informative internal stakeholder management.
- Resell/Growth Strategy: building a process for growing the account value of agency partners by building relationships with the end customers. Mapping organisations and their extended ecosystems to understand risks and opportunities.
- Market landscaping: knowing the field of competitors, and more specifically the most important competitors within the regions of operation.
What you'll need:
- English to a native fluency level (other languages are a plus)
- A truly customer-centric mindset and the empathy required to care about your and Falcon's partners
- Outstanding consultative skills including objection handling, negotiation and persuasion
- Strong relationship management and the ability to tailor your approach for different stakeholders
- A solution-oriented approach and excellent problem-solving skills
- Deep domain knowledge in the social media space and with regards to customer experience
- Solid organisational skills and project management
- A strong sense of autonomy and comfort working towards set targets and timelines, steering your own customers to success with a data-driven approach
What we offer:
- Being part of shaping one of Falcon’s most high-potential teams, with plenty of growth on the horizon
- The opportunity to partner with international colleagues across the global offices of a social media SaaS industry leader
- An open and informal working environment defined by high levels of personal responsibility and follow through, and excellent career possibilities
- Genuine flexibility of working hours and conditions - we emphasize output and communication, not face time
- A pension scheme and health insurance, and staff discounts at a few of Copenhagen’s best (and not so well-kept) secrets
- An office space housed in the old Danish Design Center, directly opposite Tivoli Gardens in central Copenhagen
- The Falcon Feed: our in-house canteen providing up to 3x meals per day, including drinks and healthy snacks
Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram.
Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia and Melbourne. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment. We joined the Cision family in January 2019, and together we help brands build better relationships with their customers.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Konsulent", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København V.
Jobbet er oprettet på vores service den 18.11.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Konsulent
- København V
- Fredag den 13. december 2019
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