Travel Consultant, Sales

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Freelance - København V

Key Responsibilities:

Sales and clients

  • Provide travel consultation for customers travelling to Japan or to other destinations
  • Screen leads by establishing motivation for buying and stage of buying process
  • Utilize consultative sales technique to establish the customer’s wants and needs
  • Establish customer’s eligibility, content, trust, commitment and deadlines before proceeding to detailed travel planning and quotation
  • Send out travel offer or reply by to customer by due date
  • Follow-up with customer in a timely manner
  • Invoice and Monitor payments from customers
  • Work as a team player in the sales team and with easy handover in case of absence
  • Sharing Emergency Duty among team (24 hours)

Operations

  • Provide streamlined workflow with reply and filing from group e-mail
  • Input of customer’s necessary information in quotation sheet with strict guidelines
  • Close cooperation and follow-up with Operations team
  • Translate travel offer and itinerary received from operation center from English to customer’s language, send them out the customer
  • Creating deposit invoice/final invoice to customers using mid-office system.
  • Providing detailed travel information and sending out documents to customers

  • Planning and development
    • Translate/update of products on Japanspecialist website provided by operation center
    • Translate/update of destinations and other content for website provided by operation center or marketing
    • Cooperation with marketing:
      • Production of flyers and other printed sales material
      • SoME content and updates
      • Organising Live streaming with local partners

    • Participation in travel fairs and other promotional events
    • Involvement in other local marketing activities
    • Provide production inputs for local package tours (FIT or Guided tours) to the operation team
    • Self-learning of new destinations
    • Preparation and presentation of statistics
    • Participating in workshops and inspection tours


  • Internal
    • Sharing destination knowledge
    • Sharing sales techniques
    • Fill out internal sales reports accurately and in timely manner

  • Revenue
    • Monitoring sales, profit and hit-rate
    • Follow up with improvements to increase profit

  • Others
    • Representing the company at dinners/lunches, on study tours, meet & greet etc.
    • Participating in projects
    • Ad hoc assignments
    • Cooperation with local authorities, local tourist-boards, and others


To Succeed in the Role, You Should Have:

Knowledge/Skills

    • Experience in sales, questioning and screening with focus on the right customer and profit/hit-rate
    • Team-player, customer sharing and lifting the sales for the whole team
    • Strong technical skills in Microsoft Office
    • Deep understanding of punctuality and reply speed
    • Fluent in Danish is an asset
    • Fluent English a must
    • Effective communication skills on a business level in Japanese language to maintain formal language and use appropriate business etiquette
    • Skills in booking systems
    • General GDS skills (preferred Amadeus)
    • Experience in working with Amadeus
    • Experience and understanding of invoicing
    • Must have thorough knowledge of the various destinations that we sell (Japan and combo)


Experience

    • Minimum of 3 years in the travel industry in sales in B2C market


We Are Looking for a Person With:

    • Proactive and self-driven
    • Owning the responsibility and taking control
    • Team player with focus on “our customer”
    • Good understanding of cultural differences between various teams, being able to work in a multi-cultural environment
    • Good overview but still focusing on the details
    • Structured and good at planning ahead
    • Flexible and open to changes
    • Practical problem solver
    • Working well under pressure


What We Offer:

  • Service leave days according to seniority
  • Different training and self-development activities
  • Career development opportunity within the Group


Kilde: Jobnet.dk


Information og data

Denne ledige stilling har jobtypen "Konsulent", og befinder sig i kategorien "Kommunikation, marketing, salg".

Arbejdsstedet er beliggende i København V.

Jobbet er oprettet på vores service den 1.5.2024, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Konsulent
  • København V
  • Torsdag den 29. august 2024

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