technical consultant
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Taastrup
Are you a strong and very skilled Technical Consultant?
Do you want to join one of the world´s largest service providers specializing in cloud backup?
Then take a look at this opportunity:
For our customer, Frontsafe, we are looking for a Technical Consultant to join their strong team of backup specialists. In this role, you will be working closely with the Frontsafe Technical Support, Operations and Sales teams, reporting to Frontsafe Support Team Lead and the Europe Operations Team Lead. You will play a critical part in identifying and defining customers’ business backup/disaster recovery requirements and translating these into technical roadmaps. You can expect to spend a lot of your time with FrontSafe talking to and learning about their customers, on the back of which you will make recommendations to the Operations, Sales and Support teams on how best to meet and exceed customers’ expectations now and into the future. Your role will be to translate the customer’s wishes into a technical reality.
You will be:
• Working with the sales team to create solutions that will help customers to meet their backup requirements (RPO/ RTO) and improve the performance and efficiency of their backup routines
• Acting as a subject matter expert for the Support and Sales teams for escalations, pre-sales and other queries
• Working with the Support and Operations teams to plan, manage and perform migrations, upgrades and other infrastructure maintenance and projects
• Creating and maintaining clear documentation of hardware, firmware, OS versions and patch level of appliances managed by the Frontsafe team
• Assisting with on-site datacenters and customer appliance maintenance
• Creating, developing, implementing and documenting new services and solutions in co-operation with Sales, Support and Operations
• Be ready to work as part of a team that will do everything to get the customers back up and running in ‘all hands on deck’ situations!
• You will also be writing technical and process documentation to make sure that services are sustainable
This role will involve some travel to customer sites and off-site datacenters. Also you will be part of a call-on-rotation
Do you want to join one of the world´s largest service providers specializing in cloud backup?
Then take a look at this opportunity:
For our customer, Frontsafe, we are looking for a Technical Consultant to join their strong team of backup specialists. In this role, you will be working closely with the Frontsafe Technical Support, Operations and Sales teams, reporting to Frontsafe Support Team Lead and the Europe Operations Team Lead. You will play a critical part in identifying and defining customers’ business backup/disaster recovery requirements and translating these into technical roadmaps. You can expect to spend a lot of your time with FrontSafe talking to and learning about their customers, on the back of which you will make recommendations to the Operations, Sales and Support teams on how best to meet and exceed customers’ expectations now and into the future. Your role will be to translate the customer’s wishes into a technical reality.
You will be:
• Working with the sales team to create solutions that will help customers to meet their backup requirements (RPO/ RTO) and improve the performance and efficiency of their backup routines
• Acting as a subject matter expert for the Support and Sales teams for escalations, pre-sales and other queries
• Working with the Support and Operations teams to plan, manage and perform migrations, upgrades and other infrastructure maintenance and projects
• Creating and maintaining clear documentation of hardware, firmware, OS versions and patch level of appliances managed by the Frontsafe team
• Assisting with on-site datacenters and customer appliance maintenance
• Creating, developing, implementing and documenting new services and solutions in co-operation with Sales, Support and Operations
• Be ready to work as part of a team that will do everything to get the customers back up and running in ‘all hands on deck’ situations!
• You will also be writing technical and process documentation to make sure that services are sustainable
This role will involve some travel to customer sites and off-site datacenters. Also you will be part of a call-on-rotation
Information og data
Denne ledige stilling har jobtypen "Konsulent", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Taastrup.
Jobbet er oprettet på vores service den 21.6.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Konsulent
- Taastrup
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