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The optimization Specialist will be part of the EMEA eCommerce team, consisting of a specialist team within trading, merchandising and development of the SalesForceCommerceCloud (SFCC) platform and the Content platform CoreMedia. This regional team supports and guides the local/national eCommerce teams within the EMEA region, and collaborate with the Global eCommerce team on initiatives that can enhance the overall EMEA eCommerce business. You will become the regional super user of some of the best in class eCommerce testing and feedback tools such as: Monetate, Content Square our Voice-of-Costumer tool; Medallia, and optimizing our local site performances while presenting valuable feedback to relevant stakeholders.
The job is a newly created position with the purpose of strengthening the EMEA region’s online experiences across our local sites, and to ensure that Pandora’s online customers’ voice is heard and acted upon.
Your areas of responsibilities:
As an Optimization Specialist you will work very closely with the Global eCommerce technical product team based in the US, regional analysts or eCommerce professionals as well as Traders and Content Managers in the local EMEA eCommerce teams.
In this position you will definitely shape the future of your position and you can expect to elevate the following job assignments:
Onsite Optimization (80% of role):
- Regional lead to manage relationship with A/B testing tool provider, local markets and Global and being/becoming a super-user in our testing platform
- Collaborate with Global eCommerce on the strategy and testing roadmap to ensure that we are focusing on A/B tests that will provide learnings on the on-site customer experience
- Collect analytical feedback from tests in EMEA markets and share with Global eCommerce
- Work closely with EMEA markets to discuss personalization testing ideas and agree on A/B testing initiatives on how they can use both Monetate and SFCC to optimize daily trading (segmentation, content, upsell, trading messaging etc.)
- Execute and QA all personalization tests and A/B tests in Monetate by setting them up for all EMEA markets
- Receive and review market requests in Jira and ensure that they follow the requirements before setting it up
Voice-of-Customer management (20% of role):
- Regional lead to manage relationship with VoC vendor, local markets and Global eCommerce and being a power user in VoC tool
- Collaborate with Global eCommerce and potentially also Consumer Insights on the strategy to ensure alignment on survey designs and feedback scores
- Execute the setup and QA of surveys
- Conduct analyses of data and draw learnings on key themes with the intent to gain actionable insights
- Facilitate the sharing of results between markets, Customer Service and Global Ecommerce
- Support markets in their use of the tool and manage requests
What is needed to succeed:
- An intermediate level of coding experience
- A Master’s degree in Ecommerce, Digital design, interactive technology, Digital innovation or a related area
- Solid and proven experience from a similar project/stakeholder/specialist position
- Performance oriented, structured & detail oriented
- Comfortable and experienced in working with data and KPIs
- Strong presenter who can engage and collaborate with stakeholders at all levels
- Fluent in English – both written and oral
Your personal qualifications make a difference:
You might be the person we are looking for if you have a can-do attitude and thrive in a busy environment. We are looking for a self- and performance-driven team member, motivated to learn and optimize user experiences and conversion in an international eCommerce environment. It is important to have an extrovert personality, as you will be communicating and collaborating with multiple stakeholders across both functions and nationalities.
Your new team:
Pandora is a company with a big heart that takes great pride in treating our people well. You will be part of an exciting business area and work in an international hub of can-do spirited, passionate- and performance-driven people.
We are a busy department of 6 people, who work closely together, help each other out and appreciate an informal and humorous tone.
Additional information:
Start date: Preferable January 1, 2020 or soon thereafter.
This role is based in the EMEA Regional Office at the Pandora Global Office in Copenhagen, Denmark.
Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position. However, if you have more questions regarding the position, please contact: [email protected].
If you see yourself in the position and would like to become a part of the Pandora’s future . We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.Pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Beside from our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
ABOUT Pandora
Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 90 countries on six continents through approximately 9,500 points of sale, including more than 1,600 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 15,000 people worldwide of whom approximately 10,400 are located in Gemopolis, Thailand, where the company manufactures its jewellery. Pandora is publicly listed on the NASDAQ Copenhagen stock exchange in Denmark. In 2014, Pandora’s total revenue was DKK 11.9 billion (approximately EUR 1.6 billion).
Information og data
Denne ledige stilling har jobtypen "Kreativ medarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 29.10.2019, men kan have været deaktiveret og genaktiveret igen.
- Kreativ medarbejder
- København
- Søndag den 17. november 2019
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