Customer Experience Partner

Opportunity

Join a global leader as we embark on an industry defining digital transformation that will revolutionize trade. You’ll play a vital part in our success, managing the customer experience, and building the experience to advance your career.

As part of the Customer Service Team, the Customer Service Partner is responsible to:

Ensure delivery of Maersk´s value proposition to its customer segments through excellent customer service delivery. The Customer Service Partner will deliver a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.

The customer Service Partner will be a part of a dynamic office in Aarhus, we are ca 250 colleagues, you will join a team of 15 people and have a close collaboration with your manager.

Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression.

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

• Ensures all products and services are sold to the customer to maximize
  profitability.
  
  
• Builds strong relationships with all stakeholders including the offshore GSC
  teams.
  
  
• responsible for customer satisfaction and has experience with
  customer interaction.
  
  
• Understands customers' business drivers, needs and requirements.
  
  
• Manages the sales pipeline, segmentation and accurate forecasting
  
  
• Handles incoming customer services queries, issues and exception
  management.
  
  
• support the Customer Experience Manager and internal teams.
  
  

We Are Looking For

• Ca 3 to 4 years in a Freight Forwarding/Supply Chain/Logistics role
  
  
• Proven Track record of Customer Service / Operations office.
  
  
• Ability to build and/or promote relations with clients
  
  
• Commercially comfortable to handle physical customer visits
  
  
• Excellent communication skills and the ability to communicate confidently
  
  
• Good planning skills and the ability to work under pressure to deadline
  
  
• Proficiency in English
  
  

If you are interested in this position and would like further information, you are welcome to contact DK CX manager Lasse Sorensen at: [email protected] or via Tel at +45 89348177.