Service Manager, North & East Europe

Service Manager, North & East Europe

Do you want to manage the technical service of a full-automatic warehouse- and logistics systems for global market-leading customers?

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As Service Manager at SSI Schäfer, you will be part of one of the world’s largest full-range suppliers and component manufacturers. SSI Schäfer’s portfolio encompasses logistics systems, storage and conveyor systems, workstations, logistics software, and waste engineering and recycling.

With direct report to the Head of Operations, Customer Support, North and East Europe, the Service Manager will have the operational responsibility of the service organization, including budget. The Service Manager will handle planning and resource management of the technical service organization of North & East Europe, counting currently 8 employees and increasing.

The Service Manager will have close collaboration with the entire Customer Service and Support Organisation regarding cross-functional support, implementing optimization possibilities, and communicating development potential on client sites. The essential part of the role is to continuously enhance the forecasting possibilities and consistently ensure the overview and optimal planning of resources in the service department.

Your main tasks are:

• Securing a consistent and continuous overview of service management tasks
• Improve and increase the utilization
• Handle client contact – stakeholder management
• Plan and secure resources and capacity in accordance with service assignments, forecasted service tasks, and budgets
• Daily management of employees
• Management and planning of 24/7 service
• Proactively support and strengthen the collaboration across the entire Customer Service & Support Organisation

Your qualifications are collected from a minimum of 3 – 5 years of experience from a similar position, probably from an international industrial company with a related technical service business. Or perhaps you are an experienced Production Planner or Technical Manager at a production site realizing the importance of high and stable uptime.

You probably have a technical education, such as electrician, mechanic, process technologist, machinist, engineer, or similar. Ideally, this is supplemented with relevant managerial courses.

You are a person with well-developed interpersonal skills and the ability to act in a changing and variated work environment with many stakeholders. You are a strong communicator with a collaborative and solutions-oriented mindset.

SSI Schäfer offers great personal and professional development potential, both in the northern and eastern European HUB and in other international regions. The company is in rapid growth as they support innovation and technological development for customers within retail, e-commerce, and logistics. The Customer Service & Support organization is growing and developing both its business and the organization. There is a collaborative culture with a focus on flexibility and a healthy and humorous atmosphere.

Traveling: Approximately 10 – 25 days per year.

Domicile: The Nordic headquarter is located in Hadsund, south of Aalborg.

For more details about the job or the company, please contact Research Consultant Line Lykke Pedersen, Unique Human Capital on M: +45 41 18 14 55. All applications are treated confidentially.