Customer Experience Partner

Opportunity

Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Then this role is for you!Responsibilities:

• Delivers a positive customer experience for all customers and ensures asmooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams.
• Ensures all products and services are sold to the customer to maximize profitability.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Understands customers' business drivers, needs and requirements.
• Manages the sales pipeline, segmentation and accurate forecasting.
• Handles incoming customer services queries, issues and exception management.
• May support the Customer Experience Partner and internal teams.

Requirements:

• Relevant experience in freight forwarding/shipping
  
  
• Must be able to communicate with customers in Danish.
  
  
• Must be able to communicate internally in English