Service Manager

On behalf of Advalight in Ballerup, People In Action is looking for a

Join a scale-up bringing world-class laser innovation to dermatology

Advalight has developed a patented, multi-wavelength, medical laser system allowing dermatologists to treat a wide variety of skin abnormalities. The ADVATx® laser treatment system has been cleared for sale in Europe, Asia, and the US, and Advalight is now ramping up the production. To support the growth, we are looking for a technologically curious person who must support an existing medical device and must at the same time participate in the development of a new product.

Job profile:

Reporting to the COO, your tasks will be highly diversified and will include:

• Manage the Service organization in Advalight
• Develop and Implement the Service Strategy for the company
• Cooperate with and integrate Service Partners and Distributors into Advalight’s Service Strategy
• Providing Service and Support to distributors and customers world-wide for hardware and software issues.
• Complaint handling: communication with the customer, first line support, troubleshooting, inhouse and on-site repair, software updates and service reporting.
• Develop and Perform product service training to distributors world-wide
• Improve systems and internal procedures regarding handling and feed-back of complaints
• Responsible for compliance of ISO 13485 in regards to Service.
  
  
• Provide planned service at customer sites, primarily in Europe (travelling 10-15 days/year)
  
  
• Be an active part of the Operations team on support existing product
  
  
• Prepare required documents due to regulatory and quality measurement required for medical devices.
  
  

Candidate profile:

Your qualifications should include a technical background, preferably including:

• An engineering degree or equivalent work experience required
• Experienced with training external technicians
• Experienced with adjusting front-end software systems
• Handling service orders and planning
• Excellent technical oral and written skills in English

Furthermore, the ideal candidate would have experience with

• Used to work with electronic equipment
• Used to work with regulatory requirements
• Lasers and Optics
• ERP systems (NAV)

You will be part of a dedicated team embarked on an exciting growth journey, where time is of essence. Therefore, we expect you to be a flexible co-worker with a strong sense of urgency and the ability to overview multiple tasks, while keeping up quality, structure, and good teamwork. In return, you are offered flexible working hours and a strong influence on how your job is carried out.

Are you interested?

Please send your CV and a short cover letter to

Applications are evaluated continiously