Fluent German-speaking Customer Service Consultant

Copenhagen

Are you a motivated, customer focused professional seeking new and exciting opportunities in an international environment? Then you may be the new colleague we are looking for to provide our German-speaking customers and select international customers with customer service from our International Sales office, Islands Brygge in Copenhagen.

The Group Customer Service team is well established, close-knit, collaborative and professional. Based in both Denmark and UK, the team work together to provide first-class service to customers across the board. Your role will be integral to supporting sales teams across Vikan and is important to ensure that Vikan maintains and develops its position as the preferred supplier and partner in the market.

You will engage in order processing, responding to customer requests, and guiding B2B customers via phone, email and live chat. Your primary tasks and responsibilities will be:

• Handling and registration of orders
• Customer requests and requests from colleagues in sales
• Participate in proactive market and customer related activities such as campaigns, end-user calls and customer follow-up
• Claims handling including improvements to Q&A set-up
• Master data maintenance
• CRM and leads
• Cooperation with distributors and Area Sales Managers

Commercial mind-set and experience from an international environment

You have a commercial and administrative background. You have experience with customer service, preferably from a similar position in an international company. Mastery of German and English both in speaking and writing is a must and knowledge of French would be a further advantage.

Your professional experience includes:

• Experience from a similar position
• Knowledge of CRM systems
• Ideally user of ERP systems (preferably Microsoft AX 2012)
• Competent user of Microsoft Office
• Experience with sales or sales support is an advantage

Service oriented problem solver with ambitions to learn about our products and interact with our customers

We are looking for a pragmatic and solution-oriented Customer Service Consultant who is passionate about providing excellent customer service. You have a commercial mindset, you are well structured and action oriented while demonstrating excellent communications skills. You thrive in a dynamic and team-based environment where two days are never the same.

Our new team member is a positive, engaged, organised and professional candidate who is highly motivated to learn about Vikan's product offerings and understand our customer value proposition. We would like to see candidates who:

• Have a pro-active customer mind-set
• Are service oriented with a focus on problem solving
• Like structure and have a good eye for the details
• Have team spirit and are organised

Join a successful international company

You will join the Customer Service team and will report to the Group Customer Service Manager. Your future colleagues are proud and dedicated and as an employee at Vikan you will work in a successful company with a modern, open and informal communication structure, a strong company culture, and a clear strategy for growth. We offer a collaborative and enthusiastic workplace with a very flat organisational structure and short distance from good initiatives to decisions and action. We have a visionary focus on the digitalisation journey and your personal and professional development is a priority.

Send your CV

We handle applications on an ongoing basis and will fill the position as soon as we find the right candidate, so please send your application sooner rather than later. We use external recruiting services from HR navigator for this position and all applications are handled with full confidentiality. If you have any questions please contact our Partner Hans E. Fischer, HR navigator tlf. + 45 26857555 or email [email protected] your application via the link on this page.

About Vikan

Vikan develops, manufactures and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide.

The company is primarily owned by the Vissing Foundation. This ownership structure has an influence on the company's values and the way of doing business. The Vissing Foundation supports three purposes: Medical and near-patient research related to cancer and diabetes, research in sustainable energy and support of marginalised children and young people through projects and activities.

Vikan has operated for 125 years with headquarter in Skive, Denmark and is a global leader in the industry serving more than 90 countries and employing app. 265 employees in 8 countries. Vikan is a financial solid company with a positive growth. In 2022 Vikan reached a turnover of DKK 562 million and a result before depreciation (EBITDA) of DKK 109 million.

Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan at www.vikan.com