Technical Training and Knowledge Coordinator

- Ensure technical courses, seminars or events are scheduled and entered onto the Canon Development Hub in line with business needs
- To coordinate and maintain training room bookings. Maintain safe and healthy training environments by following organization standards and legal regulations.
- To create and update all UK learning objective forms as and when courses are created or amended.
- Promoting and identifying learning path requirements across Service and support business units.
- Provide training and support on the use of Canon Development Hub, Knowledge Base and act as first point of escalation, reporting issues to the CEL support team as required. Promote all Canon Knowledge Management tools
- Maintain an up-to-date record of all training assets, processing CAPEX requests for new hardware when needed
- Ensure data compliance in across all platforms in accordance with GDPR / Canon policy through effective processes and procedures.
- Manage and maintain the quality of Training material. Identify opportunities for improving training delivery methods and procedures. Identifying resource needs.
- To liaise with local Field Support Specialists as required to ensure that New Product Launches are supported by Training.
- Evaluate effectiveness of training to specific job applications, support course directors refine and improve their training by performing pre-and post-training analysis and further recommendation for improvement.[/p][/p]-- Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…

As part of the Technical Training and Support department you would be responsible for the day-to-day coordination of Training courses, seminars, and online events for the Service channels. As well as managing local knowledge databases.

This includes coordinating and administrating all training portals, courses, training material content and management of the training facilities ensuring their availability and use meets business needs. Ensure all Course content is kept up to date and conform to the Canon standard.

Manage overall performance and quality of the local knowledgebases Including access management to knowledge databases used by Direct and In-Direct Field Service Engineers

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. With Canon, you'll get the support and encouragement you need to grow from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

- A salary of £25,408 – £26,820
- Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
- Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions.
- Employee discount – Up to 38% off products from our Canon store.

What we ask

- Ensure technical courses, seminars or events are scheduled and entered onto the Canon Development Hub in line with business needs
- To coordinate and maintain training room bookings. Maintain safe and healthy training environments by following organization standards and legal regulations.
- To create and update all UK learning objective forms as and when courses are created or amended.
- Promoting and identifying learning path requirements across Service and support business units.
- Provide training and support on the use of Canon Development Hub, Knowledge Base and act as first point of escalation, reporting issues to the CEL support team as required. Promote all Canon Knowledge Management tools
- Maintain an up-to-date record of all training assets, processing CAPEX requests for new hardware when needed
- Ensure data compliance in across all platforms in accordance with GDPR / Canon policy through effective processes and procedures.
- Manage and maintain the quality of Training material. Identify opportunities for improving training delivery methods and procedures. Identifying resource needs.
- To liaise with local Field Support Specialists as required to ensure that New Product Launches are supported by Training.
- Evaluate effectiveness of training to specific job applications, support course directors refine and improve their training by performing pre-and post-training analysis and further recommendation for improvement.

You will need

A Working Knowledge of Project Management.

English written and oral.

EXPERIENCE

- Demonstrate Experience in learning needs analysis and learning styles.
- Demonstrate Experience in data analysis in measuring effectiveness of training programmes, linked to business objectives / strategies.
- Demonstrate Experience in content management, training plans either on own or working alongside subject matter experts (SME’s)
- Proficient use of Microsoft Office Suite.
- Experience in creating / forecasting half yearly training plans.
- Excellent Knowledge of best practices in creating instructional material.
- Good working knowledge of Data Protection / GDPR Compliance.
- Good understanding around H&S regulation in terms of maintaining sate working environments / training center.
- Experience of promoting service tools (Knowledge Management) in realizing business benefits / ROI.

Further Information

Salary - £25,408 – £26,820

Location - Canon UK Birmingham

Closing date – Please apply as soon as possible

No Agencies please

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