Customer Success Director

If you are visionary, ambitious, and have the drive to move strategic initiatives and international Customer Success & Tech Support teams forward to a modern customer retention-focused operation – this job might be just the right one for you..For our client ClickLearn in central Copenhagen, we are on the lookout for an experienced Customer Success Director for the Customer Success and Tech Support teams in Copenhagen and in Florida, US.These growing teams are working hard to deliver world-class services and support to their international customers online. These services include plans for and execution of onboarding and guidance to achieve their objectives and maximize output of their investment in the product.

The ClickLearn companyClickLearn is the leading provider of user adoption solutions for business systems. Instead of creating your own e-learning and documentation manually, you can use ClickLearn’s authoring tool to record all your business processes once, and automatically generate narrated interactive videos, written instructions, hands-on-labs, PowerPoint slide decks, and a virtual assistant that work directly on top of your live system. And now learners can also use AI to chat with content.ClickLearn serves a global customer base from central Copenhagen in Denmark, Florida in the US and Ahmedabad in India. When delivering software for the major enterprise systems, ClickLearn has a no-nonsense-policy of free training, retraining, support, and configuration assistance. That is just one of the many things that customers love about the company.ClickLearn is entirely owned by management who you will be working directly with. Moreover, the team is having serious fun every day, seeing their product spread all over the world. They are now approx. 60 people in total, approx. 25 in the Copenhagen office.See more info on clicklearn.com

Your responsibilities and focus areas:

Evolving the support and customer services teams forward in an international setup and to a modern customer retention-focused operation

Move the strategic initiatives in the customer success team forward

Drive initiatives with the development teams for increasing the use of AI in the customer success processes Drive improvements of cross-region initiatives Improve data focus for the retention of customers Work with the account management and sales team to structure the delivery of pre-sales services Take ownership of and drive improvements on the Customer Success Plans, driving customers to success Manage and develop the ClickLearn community platform Manage the online customer events

You will participate as an active member of the ClickLearn Management team, and you will report to the CEO. You should expect approx. 20 travelling days per year, both to the Florida office and to 1-2 conferences.Your personal skills and qualities
You are a people person, and you have proven skills and results with building and running diverse and international customer success and support focused team. You have great skills in motivating a team, you lead by individual coaching and drive the team to demonstrate results. We expect you to have a Master’s degree and some years of experience in a similar role in growth companies selling SaaS software products to international customers. Also, you understand the importance of structured customer success processes, know the benefits of AI and other modern tech tools for this type of operation.
Your English is fluent, and your vocabulary is wide and deep, your grammar is perfect as is your pronunciation.You are a smart person, and you enjoy working with highly skilled and smart people. You have an outgoing personality with a great sense of humor and excellent communication skills, you are systematic and analytical in your approach and have a highly digital mindset and understanding.Also, you love to take part in the discussions surrounding the product, the customers and potential clients, thus setting your footprint when developing ClickLearn to greater heights.Maybe you have some basic user experience with ERP business systems from Microsoft, IFS, Oracle or SAP, but it is not a requirement.
ClickLearn offerYou will be offered plenty of challenges every day in this influential and key position, and everybody at ClickLearn is highly skilled at their job. As ClickLearn is in rapid growth, you have the possibility of growing both professionally and personally.ClickLearn has its HQ in Copenhagen, Denmark and offices in St. Petersburg, Florida, US, as well as a development team in India. The company offers a diverse and flexible workplace where they value a high work-life balance for everyone.Interested?
We in Bloom are continuously evaluating incoming applications and look forward to receiving your application and CV in English asap.
If you have questions, please do not hesitate to contact Director Sara Juhl at Bloom via [email protected] or mobile +45 2086 0865.

Fornavn:

Efternavn:

Email adresse:

Mobiltelefon:

Nuværende/seneste jobtitel

Nuværende/seneste arbejdsgiver

Foretrukket sprog

English Dansk

Land

- None Specified - Denmark Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia; Plurinational State Bonaire Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burma Burundi Cambodia Cameroon Canada Cape verde Cayman Islands Central African Republic Chad Channel Islands Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo; Democratic Republic of Congo; Republic of Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Curacao Cyprus Czech Republic Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Holy See (vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran; Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea; Democratic People's Republic Of (North) Korea; Republic Of (South) Kosovo Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Macedonia; the Former Yugoslav Republic Madagascar Malawi Malaysia Maldives; Republic of Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia; Federated States of Moldova; Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory; Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Barthélemy Saint Helena; Ascension and Tristan Da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre And Miquelon Saint vincent and Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan Suriname Svalbard And Jan Mayen Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela; Bolivarian Republic of Vietnam Virgin Islands; British Virgin Islands; U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe

Upload dit CV

Upload dit CV … Upload et CV. Accepterede dokumenttyper er DOC, DOCX, PDF, HTML, and TXT.

Upload ansøgning og/eller andre dokumenter:

Upload ansøgning og/eller andre dokumenter: …

Ved at uploade CV og andre dokumenter giver du Bloom tilladelse til at gemme dine data. Således kan vi vurdere, om der er et match til det job, du har søgt eller til andre stillinger, vi skal besætte. Ligeledes giver du tilladelse til, at vi deler dine data med den ansættende virksomhed.

People looking for jobs should not put anything here.

Vi uploader nu din ansøgning/CV. Det kan tage et øjeblik - vent venligst.

Se alle ledige stillinger