[xxxxx] Customer Consultant

SummaryJob DescriptionYour opportunityWe are currently seeking a dedicated Customer Consultant to be part of our dynamic customer service team in Shanghai.You will be joining a team of young, international professionals from many different countries. Our customers are carefully selected opticians in more than 130 countries, and they are at the heart of our success. Supporting them with information about our products and solutions is an essential part of our daily focus. You will have a central role in providing world-class customer service to these customers.We provide a thorough training of our products, customer service policies, and in Microsoft Dynamics AX, which along with the phone, will be your most important work tool.How you will contribute Based on your advanced language skills, your main responsibilities will include:

customer service and product consulting via phone and e-mail

processing and registration of orders

following-up on customer inquiries

processing of claims

Who you areWe are looking for someone with the following qualifications:

fluent in Korean and English. Any additional languages will be considered an advantage

has a positive and outgoing personality with a high level of loyalty and responsibility

takes pride in providing outstanding customer service

has strong communication and interpersonal skills

is comfortable with multi-tasking

Why work with us?Come join the [xxxxx] journey and seize the opportunity to become a part of an international company in a global Luxury Group, renowned for innovative design and unparalleled craftsmanship. [xxxxx] encourages an environment where creativity thrives, collaboration is foundational, and where we empower every individual to achieve their full potential in a workplace that is both challenging and rewarding.Kering is committed to building a diverse workforce. We believe diversity, in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation –, enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Application It is preferable that the applicant is currently located in China. This position is open to Chinese residents. Please note that, for foreigners to achieve a Chinese work permit, you must have at least 1) a bachelor’s degree and 2) two years of relevant work experience, post-graduation. Please account for your fulfilment of these requirements in your application.Job TypeStart DateScheduleOrganization