Customer Support Lead

Do you have a passion for solving problems and leading an international team to deliver world-class support for enterprise customers? If so, you might be the perfect fit for this exciting role at ClickLearn, a leading adoption software company!For our client ClickLearn, we are searching for a talented Customer Support Lead with SaaS experience to manage the Customer Support team in Copenhagen and in Florida, US. This team is dedicated to providing exceptional technical online support and exceeding the expectations of their global enterprise customers. You will champion necessary changes to drive success and elevate ClickLearn’s support to the next level.
The position is based in Copenhagen, Denmark, and you will report to and work closely with the Chief Customer Officer (CCO).
About ClickLearnClickLearn is the leading provider of user adoption solutions for business systems. Instead of creating your own e-learning and documentation manually, you can use ClickLearn’s authoring tool to record all your business processes once, and automatically generate narrated interactive videos, written instructions, hands-on-labs, PowerPoint slide decks, and a virtual assistant that work directly on top of your live system. They even offer AI-powered chat features for learners.ClickLearn serves a global customer base from central Copenhagen in Denmark, Florida in the US and Ahmedabad in India. When delivering software for the major enterprise systems, ClickLearn has a no-nonsense-policy of free training, retraining, support, and configuration assistance. That is just one of the many things that customers love about the company.ClickLearn is entirely owned by management who you will be working directly with. Moreover, the team is having serious fun every day, seeing their product spread all over the world. The Copenhagen office currently has about 25 employees, with a total of around 60 across all locations.
Learn more at clicklearn.comYour responsibilities

Be a domain lead for the Customer Support team amidst a re-structure and change in the Customer Support department

Identify opportunities for process improvement within the restructure

Meet & exceed targets in Customer Support Based on performance, potentially people lead the Customer Support domain within the post-sales department in 6 months/1 year Work closely with the CCO in driving growth within the department and organization

You will have regularly cross-functional communication with the ClickLearn’s Sales, Customer Success, and Development teams.Your skills and qualities
You are an excellent communicator and a people person, preferably with proven experience in change management as well as leading and motivating customer support teams. You have a coaching approach to drive results and strong ambition to succeed in a leadership role. If you do not have leadership experience, but have strong ambition and abilities to do so, this job could be a great career move for you.We expect you to have some years of experience in a similar Customer Support in a growth company selling SaaS software products to international customers. Also, you understand the importance of structured customer support processes, know the benefits of AI and other modern tech tools for this type of operation. Basic user experience with ERP business systems from Microsoft, IFS, Oracle or SAP, but it is not mandatory.
Your English is fluent, and your vocabulary is wide and deep, your grammar is perfect as is your pronunciation.You are a smart person, and you enjoy working with highly skilled and smart people. You have an outgoing personality with a great sense of humor and excellent communication skills, you are systematic and analytical in your approach and have a highly digital mindset and understanding.Also, you love to take part in the discussions surrounding the product, the customers and potential clients, thus setting your footprint when developing ClickLearn to greater heights.ClickLearn offerThis influential position offers plenty of challenges every day, and the opportunity to work alongside highly skilled colleagues. As a rapidly growing company, ClickLearn provides a chance for both professional and personal development.ClickLearn has its HQ in Copenhagen, Denmark and offices in St. Petersburg, Florida, US, as well as a development team in India. The company offers a diverse, flexible workplace with a strong emphasis on work-life balance for everyone.Interested?
We in [xxxxx] are actively reviewing applications and look forward to receiving your English application and CV as soon as possible.
If you have questions, please do not hesitate to contact Director Sara Juhl at [xxxxx] via sj@[xxxxx].dk or +[xxxxx].

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