Global Head, Stations Operation & Customer Experience -Air Freight

Opportunity

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door.

Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world.

Join us and play an important role on our team lifting global trade every day!

We are now looking for a Global Head, Stations Operation & Customer Experience -Air Freight to join Air Freight Forwarding team. Reporting to a Global Head of Airfreight, you are responsible for oversight, leadership and direction of all Air Station operations, ensuring operational excellence, optimal client service levels, Zero defect client implementation, adhering to gateway policy, ensuring performance goals are met whilst maintaining operating costs within budgeted parameters. This position will also be responsible for the creation, alignment and oversight of an interconnected Control Towers that are regionally based.

What we offer

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations. 

Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression.

Flexibility: Work location can be flexible

Key Responsibilities

• Responsible for the oversight, leadership and direction of all Air Freight Stations operation in the Maersk Network.
  
  
• Standardize Air Station structures globally for Large, Medium and Small operations
  
  
• Through performance management , create and establish defined measurements to be reviewed weekly and Monthly.
  
  
• Create and align measurements to be used to assess local vendors – ie Trucking, Warehouse etc.
  
  
• Align Structure and responsibilities for Regional Control Towers
  
  
• Direct and ensure optimal station client service levels strictly adhered to
  
  
• Ensure Gateway policy is strictly adhered to –maximum use of import/export gateways
  
  
• Ensure Cargo wise processes are uniformly implemented in each operating site. Conduct review audits with BPE Global/Regional
  
  
• Monitor business execution and quality of service
  
  
• Deliver planned growth in a service oriented , profitable manner
  
  
• Oversee global client implementations to ensure zero defect
  
  
• Plans and reviews necessary resources Regional/Area level -staffing, training, equipment and systems.
  
  
• Through collaboration with BPE and Client Engagement that fiscal and budgetary goals for Air Operations Sites are achieved and exceeded.
  
  
• Manage professional development of team
  
  
• Develop, grow and nurture client relations to ensure customer service and operation levels for the Region are maintained.
  
  
• Ensure stations are operated within defined operating budgets
  
  

What we look for

• At least 10 years’ experience operating station operations at regional level
  
  
• Inspirational and hands-on management style
  
  
• Influential communication skills
  
  
• Thrives in fast-paced & complex environments
  
  
• Open-minded, strategic thinker
  
  
• Experienced leadership in global organizations, inspiring & motivating colleagues
  
  
• Track record building high-performing teams
  
  
• In-depth understanding of the Airfreight business
  
  
• Commercial savviness & collaboration across functions
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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