customer service and logistics specialist
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Århus C
On behalf of our customer, an international company currently being established in Denmark, Randstad A/S is looking for 2 Customer Service and Logistics Specialists for employment in Aarhus.
The company sells products for the furniture and architecture industry (B2B). They have business activities in 60 countries all over the world and are experiencing growth, especially in Scandinavia.
As their new employee, you will be given a key role during the upstart and establishing phase and for the road ahead where their goal is to be handling all sales and transport activities for existing as well as new customers in both Denmark and Sweden. The Customer Service & Logistics Specialist is the primary point of contact for customers and is responsible for all facets of customer order fulfillment.
•Process, track and maintain customer orders, customer inquiries regarding inventory and other questions and sample requests
•Successfully manage the supply chain, including communicating with the third-party warehouse and scheduling freight
• Improve order processes and increase customer satisfaction
•Monitor responses to and reduce complaints and claims via complaint management process.
As these 2 positions are newly created, it will require commitment and independency and preferably experience from a similar role in a B2B company. It comes naturally to you to take the responsibility for your tasks and your surroundings, and you consider this a great opportunity to make your mark on your workplace and become part of an exciting development.
You are a confident decision-maker and can draw on your experience, both when it comes to the performance of tasks and the practical challenges from establishing a new office – all of it in close cooperation with your closest colleagues and the Country Manager. Furthermore, you are persistent, understand the importance of customer service and have a great business sense.
•You have a minimum of 3-5 years’ experience from a similar position
•You have experience with customer service and transport orders
•You are fluent in Danish and English, preferably witht good knowledge of the Scandinavian languages as well
•You are an experienced user of IT, preferably SAP, and uses Excel on a daily basis
•You have focus on opportunities and are solution-oriented.
For the right applicant, we offer the opportunity to take on interesting challenges and responsibilities in an exciting position in an international company. The company prefers the date of employment to be in May/June, and you must expect the onboarding period of 1-2 months to take place primarily at the head office in Italy. It will be possible to go home for the weekends.
If the above description matches your qualifications and wishes, we would love to hear from you. Your application and your resume must be in English. We will process your application confidentially and conduct interviews on an ongoing basis and therefore recommend that you apply as soon as possible.
If you have any further questions about the position, feel free to contact Senior Consultant Dorte Poulsen at tel. 92921198.
Randstad DK is part of the international Randstad Group - the global leader in HR services. With more than 4,700 offices in 38 countries, we are providing work to more than 650,000 people every day.
In Denmark, we are among the leading temp, outplacement and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.
The company sells products for the furniture and architecture industry (B2B). They have business activities in 60 countries all over the world and are experiencing growth, especially in Scandinavia.
As their new employee, you will be given a key role during the upstart and establishing phase and for the road ahead where their goal is to be handling all sales and transport activities for existing as well as new customers in both Denmark and Sweden. The Customer Service & Logistics Specialist is the primary point of contact for customers and is responsible for all facets of customer order fulfillment.
tasks and responsibilities:
•Process, track and maintain customer orders, customer inquiries regarding inventory and other questions and sample requests
•Successfully manage the supply chain, including communicating with the third-party warehouse and scheduling freight
• Improve order processes and increase customer satisfaction
•Monitor responses to and reduce complaints and claims via complaint management process.
about you:
As these 2 positions are newly created, it will require commitment and independency and preferably experience from a similar role in a B2B company. It comes naturally to you to take the responsibility for your tasks and your surroundings, and you consider this a great opportunity to make your mark on your workplace and become part of an exciting development.
You are a confident decision-maker and can draw on your experience, both when it comes to the performance of tasks and the practical challenges from establishing a new office – all of it in close cooperation with your closest colleagues and the Country Manager. Furthermore, you are persistent, understand the importance of customer service and have a great business sense.
qualifications
•You have a minimum of 3-5 years’ experience from a similar position
•You have experience with customer service and transport orders
•You are fluent in Danish and English, preferably witht good knowledge of the Scandinavian languages as well
•You are an experienced user of IT, preferably SAP, and uses Excel on a daily basis
•You have focus on opportunities and are solution-oriented.
we offer
For the right applicant, we offer the opportunity to take on interesting challenges and responsibilities in an exciting position in an international company. The company prefers the date of employment to be in May/June, and you must expect the onboarding period of 1-2 months to take place primarily at the head office in Italy. It will be possible to go home for the weekends.
interested?
If the above description matches your qualifications and wishes, we would love to hear from you. Your application and your resume must be in English. We will process your application confidentially and conduct interviews on an ongoing basis and therefore recommend that you apply as soon as possible.
If you have any further questions about the position, feel free to contact Senior Consultant Dorte Poulsen at tel. 92921198.
about Randstad
Randstad DK is part of the international Randstad Group - the global leader in HR services. With more than 4,700 offices in 38 countries, we are providing work to more than 650,000 people every day.
In Denmark, we are among the leading temp, outplacement and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus C.
Jobbet er oprettet på vores service den 15.3.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus C
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