dutch-speaking customer consultants
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Århus C
For our customer Novasol A/S, Randstad is looking for 2 Dutch-speaking customer consultants for a permanent position in Aarhus.
Novasol offers 50,000 carefully selected holiday homes across Europe. With over 53 years of experience in this market, they know all there is to know about holiday home rentals.
The vacation rental market has been growing strongly over the last few years, with people looking for the space, flexibility and uniqueness a vacation home can provide. The current global pandemic has only served to strengthen that trend. The summer of 2020 as well as 2021 saw an unprecedented demand, and this trend is not slowing down.
As a customer consultant at Novasol A/S, you will be part of their Owner Service department. Here, no two days are the same, and your primary responsibility will be to answer inquiries in the form of calls and emails from Dutch homeowners. The inquiries are very versatile, and you will also have to solve administrative tasks, which the inquiries naturally generate.
In the Owner Service department, it is your most important responsibility to ensure that homeowners receive an attentive and professional service. The department's function is to ensure that homeowners get a good customer experience every time they are in contact by phone or email.
Therefore, your main responsibilities will be:
•To support the Dutch cottage owners
•To be in dialogue with homeowners and partners via various channels: phone, email, chat, social media
•To examine responses or solutions as needed within the company policies
•To act as a sparring partner and help identify areas for improvement
•To work effectively with the team to deliver and thus comply with established KPIs
We imagine that you have experience from a customer service role, a call center or similar job, where providing good service is a requirement. In addition, you have the following competencies:
•Native-level Dutch language skills (essential)
•Good communication skills and good customer service skills
•Effective writing skills with a high degree of accuracy
•Detail-oriented
•Strong problem-solving skills
•Team player with the ability to build and maintain relationships, both internally and externally
•Motivated by your own as well as the team´s performance in a KPI-driven environment
In addition, it is an advantage if you have experience using Salesforce or other similar CRM software.
At Novasol, you become part of a team of ambitious, skilled and committed colleagues who create results and stand up for each other. At the same time, you become part of a dynamic organization with plenty of opportunities to develop, both nationally and internationally.
This is a full-time position with working hours Monday to Friday from 8 AM – 4 PM. In addition, there is an attractive pension scheme as well as health insurance, lunch scheme, gym, discounts on renting holiday homes in Europe and a number of other attractive staff benefits.
If you are interested in this job position, you can apply directly on our website by clicking “Ansøg nu”. If you have any questions regarding this job position, please contact Consultant Mie Larsen on tel. +45 29293124.
We look forward to hearing from you
Randstad DK is part of the international Randstad Group, which is the global leader in HR services. With more than 4,700 offices in 38 countries, we are providing work to more than 650,000 people every day.
In Denmark, we are among the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.
About Novasol
Novasol offers 50,000 carefully selected holiday homes across Europe. With over 53 years of experience in this market, they know all there is to know about holiday home rentals.
The vacation rental market has been growing strongly over the last few years, with people looking for the space, flexibility and uniqueness a vacation home can provide. The current global pandemic has only served to strengthen that trend. The summer of 2020 as well as 2021 saw an unprecedented demand, and this trend is not slowing down.
Responsibilities
As a customer consultant at Novasol A/S, you will be part of their Owner Service department. Here, no two days are the same, and your primary responsibility will be to answer inquiries in the form of calls and emails from Dutch homeowners. The inquiries are very versatile, and you will also have to solve administrative tasks, which the inquiries naturally generate.
In the Owner Service department, it is your most important responsibility to ensure that homeowners receive an attentive and professional service. The department's function is to ensure that homeowners get a good customer experience every time they are in contact by phone or email.
Therefore, your main responsibilities will be:
•To support the Dutch cottage owners
•To be in dialogue with homeowners and partners via various channels: phone, email, chat, social media
•To examine responses or solutions as needed within the company policies
•To act as a sparring partner and help identify areas for improvement
•To work effectively with the team to deliver and thus comply with established KPIs
Your profile
We imagine that you have experience from a customer service role, a call center or similar job, where providing good service is a requirement. In addition, you have the following competencies:
•Native-level Dutch language skills (essential)
•Good communication skills and good customer service skills
•Effective writing skills with a high degree of accuracy
•Detail-oriented
•Strong problem-solving skills
•Team player with the ability to build and maintain relationships, both internally and externally
•Motivated by your own as well as the team´s performance in a KPI-driven environment
In addition, it is an advantage if you have experience using Salesforce or other similar CRM software.
Novasol offers
At Novasol, you become part of a team of ambitious, skilled and committed colleagues who create results and stand up for each other. At the same time, you become part of a dynamic organization with plenty of opportunities to develop, both nationally and internationally.
This is a full-time position with working hours Monday to Friday from 8 AM – 4 PM. In addition, there is an attractive pension scheme as well as health insurance, lunch scheme, gym, discounts on renting holiday homes in Europe and a number of other attractive staff benefits.
Application and contact
If you are interested in this job position, you can apply directly on our website by clicking “Ansøg nu”. If you have any questions regarding this job position, please contact Consultant Mie Larsen on tel. +45 29293124.
We look forward to hearing from you
About Randstad
Randstad DK is part of the international Randstad Group, which is the global leader in HR services. With more than 4,700 offices in 38 countries, we are providing work to more than 650,000 people every day.
In Denmark, we are among the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus C.
Jobbet er oprettet på vores service den 4.5.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus C
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