Customer Experience Partner – help us connect the world
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Århus N
Looking for a chance to work with tailor-made logistics in a global leader in container logistics?
If you also love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.
Join Maersk and help us create unique customer experiences while ensuring that our customers’ goods are duly prepared for arrival. Ready to get connected with a world of opportunities? Then let’s go. All the way!
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
Innovation will play a huge part in getting us there. And joining us at our office in Aarhus, we will empower you and your 14 skilled colleagues in our Customer Experience Supply Chain Management (CX SCM) team to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
This also means you will get ample opportunity to develop your talent and take your career further – and we will support you in your endeavors.
Together with your CX SCM team, you will be responsible for creating tailor-made logistics solutions for our customers, enabling them to outsource their logistics value chain to us.
Your job will be to create a truly integrated end-to-end logistics service and transportations solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process and coordinating with the various countries and global logistics teams.
More specifically, you will:
Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met
Coordinate with the commercial organization on customer commitments and forecasts
Advise Maersk management on potential service failures and trends
Drive continuous improvement to satisfy customers and improve loyalty
Support the digitization agenda by positively influencing customers’ uptake of new e-features
You possess excellent planning skills, and you have the ability to juggle different tasks at the same time without losing the bigger picture. Also, you love delivering great customer experience and your well-developed communications skills allow you to tackle any issues with a smile and quickly identify the right solution.
Moreover, you:
Most likely have experience from a related industry within shipping, transport management, logistics or similar
Have experience with customer experience from a customer-facing role
Like spotting ways to optimize existing processes
Speak and write English effortlessly, and preferably, you are also fluent in Danish
Want to join us?
If you would like to know more about the position, please call Kenni Hansen Schroder Callesen (Denmark Customer Experience Manager) on +45 30691782. We will take candidates into the recruitment process continuously, so do not hesitate to apply.
We look forward to hearing from you.
If you also love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.
Join Maersk and help us create unique customer experiences while ensuring that our customers’ goods are duly prepared for arrival. Ready to get connected with a world of opportunities? Then let’s go. All the way!
We offer
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
Innovation will play a huge part in getting us there. And joining us at our office in Aarhus, we will empower you and your 14 skilled colleagues in our Customer Experience Supply Chain Management (CX SCM) team to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
This also means you will get ample opportunity to develop your talent and take your career further – and we will support you in your endeavors.
Key responsibilities
Together with your CX SCM team, you will be responsible for creating tailor-made logistics solutions for our customers, enabling them to outsource their logistics value chain to us.
Your job will be to create a truly integrated end-to-end logistics service and transportations solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process and coordinating with the various countries and global logistics teams.
More specifically, you will:
Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met
Coordinate with the commercial organization on customer commitments and forecasts
Advise Maersk management on potential service failures and trends
Drive continuous improvement to satisfy customers and improve loyalty
Support the digitization agenda by positively influencing customers’ uptake of new e-features
We are looking for
You possess excellent planning skills, and you have the ability to juggle different tasks at the same time without losing the bigger picture. Also, you love delivering great customer experience and your well-developed communications skills allow you to tackle any issues with a smile and quickly identify the right solution.
Moreover, you:
Most likely have experience from a related industry within shipping, transport management, logistics or similar
Have experience with customer experience from a customer-facing role
Like spotting ways to optimize existing processes
Speak and write English effortlessly, and preferably, you are also fluent in Danish
Want to join us?
If you would like to know more about the position, please call Kenni Hansen Schroder Callesen (Denmark Customer Experience Manager) on +45 30691782. We will take candidates into the recruitment process continuously, so do not hesitate to apply.
We look forward to hearing from you.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 8.1.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus N
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Statistik over udbudte jobs som kundeservicemedarbejdere i Århus N
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Statistik over udbudte kundeservicemedarbejdere i Århus N over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 27. november 2024 | 2 |
| 26. november 2024 | 2 |
| 25. november 2024 | 2 |
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| 31. oktober 2024 | 2 |
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| 28. oktober 2024 | 2 |