Country Customer Experience Manager
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Århus N
Looking for a chance to deliver superior customer outcomes through your excellent leadership skills?
If you are thriving when you get to lead, coach and develop an efficient and effective organization with the customer in focus – then this is the job for you.
In this role you will have the full responsibility and be empowered to make sure we are delivering a superior customer experience within all product segments, including Supply Chain Management, Ocean and LCL activities in Denmark. You will ensure the achievement of set business targets and develop a high performing team and manage, coach and provide leadership for the organization.
Are you ready to get connected with a world of opportunities? Then let’s go. All the way!
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At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
Innovation is playing a huge role on the journey that we are on and when joining us we will empower you and your team to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
This is a great opportunity to be part of an industry leading transformation journey and ensure Maersk is delivering logistics solutions that meet customer needs from one end of the supply chain to the other. It is a great opportunity for you to develop your own talent and leadership capabilities in a global context and take your career further – and we will support you along the way.
The role will be placed in our office in Aarhus, Denmark and report to the Scandinavian Head of Customer Experience.
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Purpose of this role is to make sure we as a company is delivering a superior customer experience and customer outcomes for the client segment in Denmark. Under you scope you will be responsible for the customer outcomes on the entire supply chain, covering all different logistics products, including Supply Chain Management, Ocean and LCL activities. You will play a key role in both the Danish Leadership team and Scandinavian Customer Experience Leadership team in our transformation of becoming a global integrator of container logistics and providing seamless end-to-end delivery solutions for our clients. Through your excellent leadership skills you will lead, coach and build a strong organization with focus on ensuring a great place to work for our colleagues and where we deliver a superior customer experience. You will be responsible for a function of approximately 60 wonderful colleagues, and have a handful of leaders directly reporting to you.
Amongst others your focus will be on:
Driving Customer Service functional outcomes via
- ensure a proactive customer support and issue resolution to ensure a seamless customer experience
- mobilizing stakeholders, including vendors and across functions, to take necessary actions to improve customer outcomes
- Drive actions to support a positive customer NPS and linked development
Develop a best in class Customer Experience function via:
• Build engaged teams with strong knowledge and capabilities of logistics products and local market
• Ensure people is trained in accordance with global standards, and according to individual customer needs
• Ensure we operate in an effective way with tools, applications and processes are used within the team
• Manage performance and ensure targets are met
Taking PnL (profit and loss) ownership via
• Actively driving various cost to serve initiatives
• Ensure teams contributes with revenue assurance, cost efficiency, growth opportunities within their scope
• Drive productivity and continuous improvement initiatives
• Ensure we maintain an efficient team across the country and in collaboration with service centers
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We believe the ideal candidate possess
• Great and proven leadership skills with the ability to build engaging environments
• Strong stakeholder management and collaboration skills
• Strong knowledge of local logistics operations and infrastructure, competition and systems
• Strong business acumen and commercial mindset
• Great knowledge of the Danish market
Show More
If you are thriving when you get to lead, coach and develop an efficient and effective organization with the customer in focus – then this is the job for you.
In this role you will have the full responsibility and be empowered to make sure we are delivering a superior customer experience within all product segments, including Supply Chain Management, Ocean and LCL activities in Denmark. You will ensure the achievement of set business targets and develop a high performing team and manage, coach and provide leadership for the organization.
Are you ready to get connected with a world of opportunities? Then let’s go. All the way!
Show More
We offer
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
Innovation is playing a huge role on the journey that we are on and when joining us we will empower you and your team to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
This is a great opportunity to be part of an industry leading transformation journey and ensure Maersk is delivering logistics solutions that meet customer needs from one end of the supply chain to the other. It is a great opportunity for you to develop your own talent and leadership capabilities in a global context and take your career further – and we will support you along the way.
The role will be placed in our office in Aarhus, Denmark and report to the Scandinavian Head of Customer Experience.
Show More
Key responsibilities
Purpose of this role is to make sure we as a company is delivering a superior customer experience and customer outcomes for the client segment in Denmark. Under you scope you will be responsible for the customer outcomes on the entire supply chain, covering all different logistics products, including Supply Chain Management, Ocean and LCL activities. You will play a key role in both the Danish Leadership team and Scandinavian Customer Experience Leadership team in our transformation of becoming a global integrator of container logistics and providing seamless end-to-end delivery solutions for our clients. Through your excellent leadership skills you will lead, coach and build a strong organization with focus on ensuring a great place to work for our colleagues and where we deliver a superior customer experience. You will be responsible for a function of approximately 60 wonderful colleagues, and have a handful of leaders directly reporting to you.
Amongst others your focus will be on:
Driving Customer Service functional outcomes via
- ensure a proactive customer support and issue resolution to ensure a seamless customer experience
- mobilizing stakeholders, including vendors and across functions, to take necessary actions to improve customer outcomes
- Drive actions to support a positive customer NPS and linked development
Develop a best in class Customer Experience function via:
• Build engaged teams with strong knowledge and capabilities of logistics products and local market
• Ensure people is trained in accordance with global standards, and according to individual customer needs
• Ensure we operate in an effective way with tools, applications and processes are used within the team
• Manage performance and ensure targets are met
Taking PnL (profit and loss) ownership via
• Actively driving various cost to serve initiatives
• Ensure teams contributes with revenue assurance, cost efficiency, growth opportunities within their scope
• Drive productivity and continuous improvement initiatives
• Ensure we maintain an efficient team across the country and in collaboration with service centers
Show More
We are looking for
We believe the ideal candidate possess
• Great and proven leadership skills with the ability to build engaging environments
• Strong stakeholder management and collaboration skills
• Strong knowledge of local logistics operations and infrastructure, competition and systems
• Strong business acumen and commercial mindset
• Great knowledge of the Danish market
Show More
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 13.9.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus N
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Statistik over udbudte jobs som kundeservicemedarbejdere i Århus N
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Århus N over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Århus N over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 25. december 2024 | 2 |
| 24. december 2024 | 2 |
| 23. december 2024 | 2 |
| 22. december 2024 | 1 |
| 21. december 2024 | 1 |
| 20. december 2024 | 1 |
| 19. december 2024 | 1 |
| 18. december 2024 | 1 |
| 17. december 2024 | 2 |
| 16. december 2024 | 1 |
| 15. december 2024 | 1 |
| 14. december 2024 | 1 |
| 13. december 2024 | 1 |
| 12. december 2024 | 1 |
| 11. december 2024 | 1 |
| 10. december 2024 | 1 |
| 9. december 2024 | 1 |
| 8. december 2024 | 1 |
| 7. december 2024 | 1 |
| 6. december 2024 | 1 |
| 5. december 2024 | 1 |
| 4. december 2024 | 1 |
| 3. december 2024 | 2 |
| 2. december 2024 | 2 |
| 1. december 2024 | 2 |
| 30. november 2024 | 2 |
| 29. november 2024 | 2 |
| 28. november 2024 | 2 |
| 27. november 2024 | 2 |
| 26. november 2024 | 2 |
| 25. november 2024 | 2 |