Customer Experience Manager, Ocean segment
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Århus N
Looking to take up a leading role in delivering tailor-made logistics solutions for a global leader in logistics? Then you should join Maersk and help us ensure we create a unique and superior customer experience journey for our customers.
At Maersk, we are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
In this role you will manage one of our Ocean carrier teams and be responsible for the customer facing activities within ocean, intermodal and customs services.
Are you ready to get connected with a world of opportunities? Then let’s go. All the way!
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Do you want to become a pioneers in logistics and simplifying global trade? Then you should join us to ensure we together collaborate across the continents, achieve great things together and creates a better tomorrow in a workplace where everyone can feel at home and be their best.
Innovation will play a huge part in getting us there. And joining us at our office in Aarhus, we will empower you and your team to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
As our current Customer Experience Manager is heading on to new challenges internally, we offer this great opportunity to develop in a leadership role and take your career further – and we will support you in your endeavors along the way.
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Together with your team you will be responsible for delivering an excellent customer experience for the Key Client segment. You and your team will be focusing on the customer facing activities within ocean, intermodal, customs services and other local transportation service offerings. Your job will be to coach, lead and motivate your team in our journey of offering a truly integrated end-to-end logistics service offering with transportations solutions that moves the world for our biggest customers.
You will amongst others be focusing on:
• Ensure we deliver an excellent customer experience
• Build and develop a strong team via attracting, developing and retaining talent
• Stakeholder management at customers on management level
• Assure the accomplishment of customer onboarding and proactive issue resolution
• Having a close dialogue with the customer in countries across the globe
• Setting clear objectives and guide team to achieve targets and performance standards
• Profit and performance improvement initiatives
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We believe you possess
• Strong leadership skills with ability to motivate and engage others
• Solid knowledge of the local Logistics market in Denmark, including infrastructure, competition and systems
• Ideally a background within the Logistics industry
• Strong stakeholder management skills
• Business acumen and ability to build strong connections with the customers
• Knowledge and relationships with key local stakeholders i.e. local supplier markets
• Great communication skills, being fluent in Danish and English
Show More
At Maersk, we are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
In this role you will manage one of our Ocean carrier teams and be responsible for the customer facing activities within ocean, intermodal and customs services.
Are you ready to get connected with a world of opportunities? Then let’s go. All the way!
Show More
We offer
Do you want to become a pioneers in logistics and simplifying global trade? Then you should join us to ensure we together collaborate across the continents, achieve great things together and creates a better tomorrow in a workplace where everyone can feel at home and be their best.
Innovation will play a huge part in getting us there. And joining us at our office in Aarhus, we will empower you and your team to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
As our current Customer Experience Manager is heading on to new challenges internally, we offer this great opportunity to develop in a leadership role and take your career further – and we will support you in your endeavors along the way.
Show More
Key responsibilities
Together with your team you will be responsible for delivering an excellent customer experience for the Key Client segment. You and your team will be focusing on the customer facing activities within ocean, intermodal, customs services and other local transportation service offerings. Your job will be to coach, lead and motivate your team in our journey of offering a truly integrated end-to-end logistics service offering with transportations solutions that moves the world for our biggest customers.
You will amongst others be focusing on:
• Ensure we deliver an excellent customer experience
• Build and develop a strong team via attracting, developing and retaining talent
• Stakeholder management at customers on management level
• Assure the accomplishment of customer onboarding and proactive issue resolution
• Having a close dialogue with the customer in countries across the globe
• Setting clear objectives and guide team to achieve targets and performance standards
• Profit and performance improvement initiatives
Show More
We are looking for
We believe you possess
• Strong leadership skills with ability to motivate and engage others
• Solid knowledge of the local Logistics market in Denmark, including infrastructure, competition and systems
• Ideally a background within the Logistics industry
• Strong stakeholder management skills
• Business acumen and ability to build strong connections with the customers
• Knowledge and relationships with key local stakeholders i.e. local supplier markets
• Great communication skills, being fluent in Danish and English
Show More
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 15.10.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus N
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Statistik over udbudte jobs som kundeservicemedarbejdere i Århus N
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Århus N over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Århus N over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 25. december 2024 | 2 |
| 24. december 2024 | 2 |
| 23. december 2024 | 2 |
| 22. december 2024 | 1 |
| 21. december 2024 | 1 |
| 20. december 2024 | 1 |
| 19. december 2024 | 1 |
| 18. december 2024 | 1 |
| 17. december 2024 | 2 |
| 16. december 2024 | 1 |
| 15. december 2024 | 1 |
| 14. december 2024 | 1 |
| 13. december 2024 | 1 |
| 12. december 2024 | 1 |
| 11. december 2024 | 1 |
| 10. december 2024 | 1 |
| 9. december 2024 | 1 |
| 8. december 2024 | 1 |
| 7. december 2024 | 1 |
| 6. december 2024 | 1 |
| 5. december 2024 | 1 |
| 4. december 2024 | 1 |
| 3. december 2024 | 2 |
| 2. december 2024 | 2 |
| 1. december 2024 | 2 |
| 30. november 2024 | 2 |
| 29. november 2024 | 2 |
| 28. november 2024 | 2 |
| 27. november 2024 | 2 |
| 26. november 2024 | 2 |
| 25. november 2024 | 2 |