Customer Service Associate
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Århus N
Opportunity
Do you want to be a part of our journey?
Working at Maersk brings a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.
Collaborative and commercial mindsets are the key cornerstones of being a high performer in Maersk. Ours being a network business, it is key that you are able to think and act beyond your own domain and geography of work. By commercial mindset we mean your ability to think of the benefits for the customer; in whatever action, you take, irrespective of your position and role.
The role as "Customer Service Associate" – Aid & Relief” offers a great opportunity to be part of a winning team and be a strong enabler in shaping the success of our Aid & Relief team. You will be responsible for driving high quality customer service, effective communication, cost awareness and continuous performance which supports our growth aspirations.
The position will be located in Aarhus.
Your key Responsibilities:
Your main responsibilities will from our “Control Tower Setup” be, amongst others:
- Work as the Primary Contact Person for UNICEF– Handling Crosstrade shipments including: Ocean, Roro, Reefer, Dangerous Cargo.
- You will have the responsibility for the End to End customer experience, handling all operational matters but also managing quoting, procurement, EDI setup and invoicing
- Exploring new opportunities together with our client
- Identifying challenges together with our internal and external network and finding ways to improve both our cost- and service level
- Handling customer escalations together with the Operations Manager
What we are looking for:
To succeed in this role, you need to have a self-driven person that can stay cool in a hectic and complex environment. You strive in a collaborative role being responsible for the service provided and you are always willing to go All the way!
Our preferred candidate has:
- At least 3-5 Years’ experience with freight forwarding – preferable with knowledge from multimodal shipments. Ocean, Roro, Reefer, Dangerous Cargo etc..
- Excellent communication skills, including both verbal and written in English
- A collaborative mindset with a “can do” attitude
- Eagerness to be best in class and part of a winning team
- Ability to be flexible when needed as our job is not 8-16
- Ability to travel approx. 5-10 days a year
For any questions, please don’t hesitate to reach out to our hiring Operation Manager Julia Møller:
[email protected]
Tel: +45 8934 8046
We look forward hearing from you!
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 8.11.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus N
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