Customer Success Partner, Special Project Logistics
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Århus N
Opportunity
In Maersk we are on a mission to become The Global Integrator of container logistics by connecting and simplifying our customers’ supply chains. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
As Customer Success Partner in Maersk Project Logistics you are responsible for developing customer relationships that promote retention and loyalty. You will work actively together with the European Sales Teams to ensure that assigned customers achieve their expected business outcomes with our Maersk solutions.
We offer:
No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment.
Maersk employees represent an expansive cross-section of modern professionals.
Our employees include Engineers, Geologists, Logistics, IT, Legal and HR specialists, Maritime Officers, Seafarers and administrative staff, to name just some.
At Maersk, we make it our business to make sure that people with the right combination of experience, energy and ambition are given the opportunity to advance and develop throughout their careers.
As Customer Success Partner in Maersk Project Logistics you will be part of a winning team with high growth ambitions within our area of responsibility.
The position will be located in Aarhus.
Key Responsibilities:
• Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk.
• Ensure internal alignment on customer’s goals and marketing strategies. Partner with cross-functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers
• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
• Engage globally with local sales owners to support for business growth via rate negotiations.
• Find synergies among existing and new customers for optimization and best practice sharing.
• As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
• Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.
• Manage the tender handling process from small to large scale and co-ordinate with colleagues to ensure a comprehensive and competitive offer Is submitted to the customers
• Timely contract renewals & contract management
Who we are looking for:
Our ideal candidate is self-driven person with a can-do attitude, well organized as well as being able to stay cool in a hectic and complex environment. You strive in a collaborative role being the trusted partner and making things happen.
We value our unique team and are looking for someone who shares our vision of teamwork being the backbone of all we do. The ideal candidate understands our customer needs and is driven by offering world class integrator solutions that brings value to our customers
The strong candidate has:
- Relevant experience from shipping, logistics or similar.
- Excellent communication skills, including both verbal and written in English
- Structuring complex tasks from A-Z
- A collaborative mindset with a “can do” attitude
- Commercial mindset and interest
- Relationship building skills, both with customers but also internal stakeholders
- Logistics product understanding including how it solves different customer pains
Applications will be read continuously, so do not wait with your application!
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 10.2.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus N
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