Customer Experience Partner
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Århus N
Opportunity
At Maersk we’re striving to be at our very best and we want our employees to do exactly the same.
We’re transforming the way we work so we can unfold our potential as a business.
We’re excited about the future and the amazing things we’ll achieve along the way. As we are transforming our business this also means, that you can unleash your own potential.
Perhaps this role is for you!
We offer
When you join Maersk, you join a truly diverse and global organization in a fast-moving, value-based work environment with future growth opportunities.
In this role you will build strong relationships with customers to gain even better understanding of their business, deliver excellent customer service and maximise sales opportunities.
You will be a part of our very dedicated and passionate team based in Aarhus.
Key responsibilities
One of your key areas of responsibility will be to deliver a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
You are responsible for customer satisfaction and you have solid experience with customer interaction.
You understand customers' business drivers, needs and requirements and you will manage the sales pipeline, segmentation and accurate forecasting.
You will also handle incoming customer services queries, issues, and exception management.
You will build strong relationships with all stakeholders including offshore GSC teams and support the Customer Success Partner and internal teams.
Who we are looking for
The successful person will have a relevant education combined with some hands-on experience from a similar role.
The ideal candidate will have solid experience in the end-to-end process for optimizing customer experience.
Furthermore you:
- Have strong interpersonal and team working skills with a “self-starter” attitude
- Should have a strategic and analytic mind-set and have experience of working with multiple stakeholders across cultures and seniority
- Are able to zoom in on the relevant details while keeping the holistic overview at the same time.
- Are structure and detail-oriented
- Proven ability to influence without authority and engage confidently with leaders at all levels
- Have a high level of English
- As you will be working with Danish clients – Danish is a requirement.
Interviews will be held on an ongoing basis, so if you can see yourself in this role, we encourage you to apply as soon as possible. We look forward to receiving your applications.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 5.3.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus N
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Statistik over udbudte jobs som kundeservicemedarbejdere i Århus N
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Århus N over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Århus N over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
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| 22. november 2024 | 2 |
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| 24. oktober 2024 | 1 |