Customer Success Partner
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Århus N
Opportunity
In Maersk, we are on a mission to become The Global Integrator of container logistics by connecting and simplifying our customers’ supply chains.
With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
As Customer Success Partner you are responsible for developing customer relationships that promote retention and loyalty.
You will work actively together with the Country and Area Sales Teams to ensure that assigned customers achieve their expected business outcomes with our solutions.
As a Customer Success Partner, you will drive customer retention and loyalty by developing strong relationships and ensuring customers achieve their business goals with our solutions.
Key Responsibilities
- Support Sales Teams: Collaborate with Country and Area Sales Teams to ensure customers realize full value from their investment with Maersk.
- Customer Alignment: Align internal teams with customer goals and marketing strategies.
- Omni-channel Strategies: Partner with cross-functional teams to develop and execute digital marketing strategies that maximize customer value.
- Customer Advocacy: Act as a customer advocate, ensuring needs are met and issues are resolved swiftly.
- Allocation Management: Oversee the allocation process and coordinate with customers to meet commitments.
- Tender Handling: Manage the tender process and coordinate with Tender Contract Team to submit competitive offers.
- Quoting & Contracting: Coordinate L&S quoting and contracting processes with relevant stakeholders.
- Contract Management: Ensure timely contract renewals and effective contract management.
Who We Are Looking For
- Experience: Proven experience in account management and a strong commercial background.
- Communication Skills: Excellent verbal and written communication skills.
- Relationship Building: Ability to build and maintain strong relationships with customers and internal stakeholders.
- Logistics Knowledge: High-level understanding of logistics products and how they address customer needs.
- Problem-Solving: Strong problem-solving skills and the ability to resolve issues quickly.
- Team Collaboration: Experience working with cross-functional teams to achieve common goals.
- Customer Focus: A customer-centric mindset with a focus on delivering value and satisfaction.
If this sounds like you, and you thrives by working with some of the biggest global brands in the world, then apply today and set sail on your next great adventure with Maersk!
Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.
As an equal opportunity employer, we do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law.
We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. Learn more at: https://www.maersk.com/careers/diversity-equity-and-inclusion
#LI-PW1
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 14.8.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus N
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