Customer Service Professional

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

Århus

Are you looking for the opportunity to make a difference with one of the global leaders in the renewable energy industry? Do you have a can-do attitude and enjoy working closely with customers and contracts? Then this is the job for you!

Region NCE SBU NCE Service Customer & Contract Management Offshore Customer Management Team 1

The Customer & Contract Management department is responsible for maintaining the customer relationships and the commercial interface with our customers who operate offshore wind farms, ensuring that customers receive a high-quality customer experience. We are the point of contact for service customers, overseeing the different service contracts in their portfolio, in terms of service execution and commercial obligations but also focusing on partnership and commercial growth. In this way we act as an interface between the external and internal stakeholders. This includes supporting operational service teams in their efforts to maintain and optimize the wind energy production for our customers. The department is part of the Offshore Service organization in the [xxxxx] NCE Region.

The department has an open and informal culture, where commitment, teamwork, good communication and collaboration are key to our success. You will have the opportunity to work in a high-growth industry and in a team of highly motivated and experienced colleagues. If you are as enthusiastic about the wind industry as we are, you may be the colleague we are looking for.

As a Customer Service Professional, you will be responsible for managing [xxxxx]' obligations towards customers under operation and maintenance (O&M) contracts as well as technical support agreements. You will oversee day to day administration of service contracts and collaborate with a wide network of internal stakeholders to find high-quality solutions to complex problems. You will act as the customer’s point of contact, provide proactive support, addressing and resolving complex customer issues promptly, whilst fostering strong, long-term partnerships with our customers.

In this role you can be based in Aarhus (Denmark), Hamburg (Germany) or Edinburgh (Scotland), so we are accepting applications for all three locations.

Responsibilities

Responsibilities include:

  • Secure and maintain world class customer relationships, resulting in increased customer satisfaction and renewal of service contracts
  • Own the contract; making sure that [xxxxx] delivers according to the contract.
  • Resolve customer issues, providing contractual and commercial support.
  • Identify additional sales opportunities and support service sales department with proposals
  • Keep records of customer interactions and maintain contract related data using internal tools
  • Keep a clear overview of due payments and monitor the follow up
  • Prepare quotations, issue service orders, assess routine customer claims and issue contractual notifications.

Qualifications

The ideal candidate will have a good commercial and /or technical education with previous experience in a customer-facing position, for example in a project management or contract management position, particularly dealing with complex, global customers, ideally in the energy services sector.

We are looking for:

  • At least Bachelor level education coupled with relevant professional experience
  • Service contract delivery background preferably from the wind industry
  • Proven experience in a customer-facing role
  • Familiarity with wind turbines or rotating machinery, plant, processes, or systems
  • Excellent English language skills, both written and spoken.

Competencies

We envision that you have the following competencies:

  • Understanding of contractual mechanisms of offshore wind projects
  • Ability to grasp and communicate complex technical concepts effectively
  • Networking skills and ability to collaborate seamlessly with internal teams, including engineers, sales, legal and accounts.
  • High degree of structure, organisation, and accuracy
  • Creativity and positive personality, focusing on realizing opportunities in a rapidly growing market

What we offer

We offer an exciting chance to engage with some of our key customers, within the energy industry's global partner on sustainable energy solutions. Reporting to the Senior Manager heading Customer Management Team 1, you will get to work with some of the new offshore projects for the future of our service business. [xxxxx] is growing and developing, and we want you to grow with us.

Additional information

Location: In this role you can be based in Aarhus (Denmark), Hamburg (Germany) or Edinburgh (Scotland), so we are accepting applications for all three locations.

For this position you can expect 50 travel days per year.

If all the above matches your interest and qualifications, please apply no later than 21.10.2024.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

For further questions about the opportunity, please contact the recruiter Eeva McLean, eamca@[xxxxx].com.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for [xxxxx]. Read more via this link, https://www.[xxxxx].com/en/careers/our-recruitment-process

DEIB Statement
At [xxxxx], we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About [xxxxx]
[xxxxx] is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
[xxxxx] promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at [xxxxx], we invite you to visit our website at www.[xxxxx].com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.


Information og data

Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".

Arbejdsstedet er beliggende i Århus

Jobbet er oprettet på vores service den 3.10.2024, men kan have været deaktiveret og genaktiveret igen.

Rapportér
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Kundeservicemedarbejder
  • Århus
Rapportér

Lignende jobs

  • Customer Solution Associate

    Opportunity This is a 2-year contract (Maternity Cover)The position is based in Denmark, no relocation support is provided.Do you want to be a part of our journey?Working at Maersk br..
    • Kundeservicemedarbejder
    • Århus N
    Få mere info

  • Kundesupportmedarbejder med teknisk flair

    Har du erfaring med IT-support og kundeservice, og har du lyst til at koble de to kompetencer sammen i én funktion? Og kan du se dig selv arbejde for en virksomhed, der er med til at understøtte de..
    • Kundeservicemedarbejder
    • Viby J
    Få mere info

  • Serviceminded og energisk kundeservicemedarbejder ...

    Brænder du for kundeservice, og har du en naturlig evne til at skabe gode kundeoplevelser? Motiveres du af at løse kundernes udfordringer og finde de bedste løsninger? Hos OK Energiteknik søger vi .
    • Kundeservicemedarbejder
    • Viby J
    Få mere info

  • Studiejobs til kundeservice og support i OK Erhver...

    Ønsker du et studiejob, hvor du kan udvikle dig og få attraktive kompetencer på CV’et? Og vil du arbejde i et fedt arbejdsmiljø hos en anerkendt virksomhed tæt på Aarhus C? Hos OK Erhverv har v..
    • Kundeservicemedarbejder
    • Viby J
    Få mere info

Statistik over udbudte jobs som kundeservicemedarbejdere i Århus

Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Århus over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere i Århus.

Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Århus over tid

Dato Alle jobs som kundeservicemedarbejdere
7. november 2024 27
6. november 2024 28
5. november 2024 25
4. november 2024 28
3. november 2024 28
2. november 2024 27
1. november 2024 26
31. oktober 2024 26
30. oktober 2024 26
29. oktober 2024 29
28. oktober 2024 30
27. oktober 2024 31
26. oktober 2024 31
25. oktober 2024 27
24. oktober 2024 30
23. oktober 2024 30
22. oktober 2024 32
21. oktober 2024 31
20. oktober 2024 32
19. oktober 2024 34
18. oktober 2024 32
17. oktober 2024 33
16. oktober 2024 35
15. oktober 2024 31
14. oktober 2024 30
13. oktober 2024 29
12. oktober 2024 29
11. oktober 2024 31
10. oktober 2024 31
9. oktober 2024 32
8. oktober 2024 33
Fold ud

Værd at vide når du søger job som kundeservicemedarbejder i Århus

Drømmer du om at lande drømmejobbet i Danmarks næststørste by? Så er du kommet til det rette sted! Jobmarkedet i Århus bugner af spændende muligheder, lige fra innovative startups til traditionsrige virksomheder. Men at navigere i et ukendt jobmarked kan virke uoverskueligt. Bare rolig, vi er her for at hjælpe!

Aarhus summer af dynamik og diversitet, hvilket også afspejles i byens erhvervsliv. Mens servicesektoren generelt dominerer i Danmark, finder du i Århus flere prominente aktører inden for en række spændende brancher. Så hvor skal du kigge, hvis du drømmer om et spændende job i Danmarks næststørste by?

At komme rundt i Århus er både bekvemt og effektivt takket være et veludviklet netværk af offentlige transportmidler og cykelinfrastruktur. Uanset din destination og rejseplan, har du flere attraktive muligheder til rådighed:

Drømmer du om et spændende job i Smilets By? Fantastisk! Men før du pakker flyttekasserne, giver vi dig et overblik over, hvad du skal være opmærksom på, når du flytter til Århus for et job.

Bydele i Århus 

Aarhus består af et væld af unikke kvarterer, hver med sin egen charme og atmosfære. Når du søger job i Smilets By, kan det derfor være fordelagtigt at undersøge de forskellige områder for at finde en god pasform mellem dine boligønsker, karrieremål og livsstil.

Indre By: Pulsende centrum med internationalt miljø. Perfekt til den ambitiøse, der drømmer om karriere inden for handel, finans, kultur og service. Du finder store virksomheder, startups og et bredt udvalg af butikker og restauranter. Boligpriserne er dog højere sammenlignet med andre områder.

Latinerkvarteret: Historisk hjørne med hyggelige gader og smukke bygninger. Populært blandt unge professionelle og kreative sjæle. Her finder du mindre virksomheder, designstudier og kunstneriske initiativer. Boligudbuddet er begrænset, men stemningen er unik.

Frederiksbjerg: Trendy område med et mix af moderne og historisk arkitektur. Tiltrækker familier og professionelle med ambitioner inden for kreative industrier, IT og medier. Gode transportforbindelser, men boligpriserne kan være høje.

Marselisborg: Roligt villakvarter med grønne områder og havudsigt. Ideelt for familier og personer, der prioriterer ro og natur. Mulighederne for beskæftigelse er primært inden for offentlige institutioner og små virksomheder. Boligpriserne er generelt højere.

Trøjborg: Dynamisk kvarter med studerende og kreative miljøer. Populært blandt unge og iværksættere. Boligudbuddet består primært af lejeboliger. God adgang til Aarhus Universitet og flere IT-virksomheder.

Lisbjerg: Industriområde i transformation med fokus på bæredygtighed og innovation. Attraktivt for personer med grønne ambitioner og teknisk baggrund. Flere innovative virksomheder har base her, og boligudbuddet er stigende.

Viby og Brabrand: Forstadskommuner med gode familievenlige boliger og et bredt udvalg af erhvervsområder. Her finder du store virksomheder inden for energi, logistik og teknologi. Boligpriserne er lavere end i centrum, men transporttiden kan være længere.

Mere information om Århus 

Hvis du er på udkig efter et job i Århus, er det vigtigt, at du sætter dig grundigt ind i, hvordan jobmarkedet fungerer, og hvor i byen du vil arbejde og bo. Vi har samlet en guide med alle relevante oplysninger om Århus, så du kan få et samlet overblik. Læs mere om Århus i denne guide: Din guide til jobjagt i Smilets By: Sådan lander du drømmejobbet i Århus.

Populære søgninger

Lignende søgeresultater

Se alle populære søgninger