Technical Service Manager Denmark
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Aars
Do you want to be a part of Lyngsoe Systems and lead the effort to ensure we deliver the services our customers want and needs?
You will be Lyngsoe Systems’ service department outward face to all our customers around the world. In Lyngsoe Systems we want to ensure high customer satisfaction, you will therefore as our new technical service manager be a vital part of being the customers voice within Lyngsoe System and help service and development in prioritizing the needed tasks from our customers. You will also when needed help in our 2. level support, therefore, some technical knowledge is needed.
Lyngsoe Systems is a world leading organization working to ensure timely delivered goods, combat counterfeit goods, improve food safety throughout the supply chain, create real-time visibility in postal sorting offices, and increase efficiency and safety within hospitals.
You will be part of a dedicated team that supports our customers all over the world. Our technologies are centered around RFID. LS helps tracking “things” for our customers. Through our network of RFID equipment, placed in Postal distribution centers all over the world, we help keep track of letters, packages, and equipment. In airports we keep track of baggage and in hospitals we keep track of people, vital tools, and machines.
Job description
You will be in reference to the VP of service and be a part of the Logistics Services team. From here, you will be the key person between the customers and the rest of Lyngsoe Systems.
You will be direct responsible for:
As our customer base is globally, it must be expected that there will be travel activity
Qualifications
Business Competences
As a person, you thrive with helping the business, and you find it natural to collaborate both internally and externally, combined with a strong drive towards results.
We offer
Lyngsoe Systems is a group company with 220 employees and with companies in respectively Denmark (HQ), USA, Canada, England, Finland, and Germany. With us, you have a unique opportunity be part of an inspiring environment at one of the world's leading software developers and system integrators of logistics solutions for a wide range of complex logistics environments.
Thereby, we offer you an exciting job with excellent opportunities for professional and personal development, and where you will be part of a professional environment with a strong technical and commercial commitment. You will have a great responsibility as well as great influence on your work.
We will of course offer you an attractive salary package that matches your qualifications and a work environment, where we prioritize having fun, helping each other, and working together in great team spirit.
If you want to know more about the position or Lyngsoe Systems, you can contact VP of service Søren Bak +45 20762297 or HR Manager Anna Larsen +45 22327232.
You will be Lyngsoe Systems’ service department outward face to all our customers around the world. In Lyngsoe Systems we want to ensure high customer satisfaction, you will therefore as our new technical service manager be a vital part of being the customers voice within Lyngsoe System and help service and development in prioritizing the needed tasks from our customers. You will also when needed help in our 2. level support, therefore, some technical knowledge is needed.
Lyngsoe Systems is a world leading organization working to ensure timely delivered goods, combat counterfeit goods, improve food safety throughout the supply chain, create real-time visibility in postal sorting offices, and increase efficiency and safety within hospitals.
You will be part of a dedicated team that supports our customers all over the world. Our technologies are centered around RFID. LS helps tracking “things” for our customers. Through our network of RFID equipment, placed in Postal distribution centers all over the world, we help keep track of letters, packages, and equipment. In airports we keep track of baggage and in hospitals we keep track of people, vital tools, and machines.
Job description
You will be in reference to the VP of service and be a part of the Logistics Services team. From here, you will be the key person between the customers and the rest of Lyngsoe Systems.
You will be direct responsible for:
- Lyngsoe Systems’ largest service accounts
- Oversee and guide activities of the Service team
- Create SLA reports and follow up on SLA’s
- Ensure service team follows best practices and maintain service level agreements
- Monitors department issues and client complaints
- Develop problem management and service improvement plans
- Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services
- Maintain customer relationships
- Ad Hoc support in 2. level support
As our customer base is globally, it must be expected that there will be travel activity
Qualifications
Business Competences
- Strategic thinking
- Business analysis
- Effective Delegation
- Managing risks
- Prioritization & Time Management
- Clear Communication
- Business Relationship Management
- Technical Competencies
- Broad technical understanding
- Service Level Management
- Service Engineering
- Customer Focus
As a person, you thrive with helping the business, and you find it natural to collaborate both internally and externally, combined with a strong drive towards results.
We offer
Lyngsoe Systems is a group company with 220 employees and with companies in respectively Denmark (HQ), USA, Canada, England, Finland, and Germany. With us, you have a unique opportunity be part of an inspiring environment at one of the world's leading software developers and system integrators of logistics solutions for a wide range of complex logistics environments.
Thereby, we offer you an exciting job with excellent opportunities for professional and personal development, and where you will be part of a professional environment with a strong technical and commercial commitment. You will have a great responsibility as well as great influence on your work.
We will of course offer you an attractive salary package that matches your qualifications and a work environment, where we prioritize having fun, helping each other, and working together in great team spirit.
If you want to know more about the position or Lyngsoe Systems, you can contact VP of service Søren Bak +45 20762297 or HR Manager Anna Larsen +45 22327232.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Aars.
Jobbet er oprettet på vores service den 23.12.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
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