Customer Service Teamlead
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Assens
Customer Service Teamlead
If you’ve got ambition, we’ve got the journey for you.
Do you want to be part of our Supply Chain Team as a Customer Service Teamlead, supporting our business to sell our products throughout the world, in an efficient and timely manner? Then we’ve got the perfect job for you!
Scandinavian Tobacco Group employees are united by their trust in each other, by their dedication to delivering outstanding results, and by the empowerment we believe must be given to do their very best. It takes a team of quick minds to survive and thrive in our business, and we look for smart tenacious people who will go that extra mile – every single day. In return, we offer opportunities to challenge the status quo and to develop and grow in your role and our company. Are you up for the challenge?
Job description
Customer Service is a masterpiece of STG’s end-to-end Supply Chain. In STG’s consumer centric approach, high value lies in Customer experience. The Customer Service Teamlead entails all activities designed to meet customer satisfaction and financial targets.
Main assignments and responsibilities are:
- Manage an international team of Customer Service Associates (+/- 7 employees), to drive daily order management execution to fulfil demand and meet customer service levels;
- Identify opportunities for service excellence, continuous improvement and innovation within the team;
- Work cross-functionally with planning and country sales teams. Collaborate in close link with stakeholders, to manage demand and supply exceptions and escalate issues where necessary: act as senior focal point within the organization;
- Drive the metrics: service levels (respect of Service Level Agreements, Finished Goods availability), order fulfillment (On Time In Full) and Finished Goods obsolescence.
What’s needed for you to succeed?
You are accustomed to working in an international company collaborating with colleagues from different locations. You possess good business acumen and demonstrate excellent communication skills as you need to interact on different levels. You are a people manager, who can motivate and engage your team. You demonstrate sense of priority and you are able to plan and organize to achieve deadlines in the right way. You drive change.
Other requirements:
- You have a bachelor degree; Supply Chain degree is desirable;
- Experienced with customer service in an international environment;
- Management skills;
- Good knowledge of ERP systems;
- Excellent communication skills in English and Danish.
What do we offer?
Your role is located in Assens (Denmark). Scandinavian Tobacco Group offers a challenging work environment, in which collegiality and cooperation determine the atmosphere. In addition to our salary and benefits offer, we invest in our professionals, in personal development and training.
Are you interested?
If you think you’re up to the challenge, we’d be happy to receive your application. To apply, send your motivation and resume no later than May 13, 2022 on our career site https://careers.st-group.com/. If you have any questions you are welcome to reach out to Esther Hendrickx (Head of Customer Service) by sending an email to [email protected]
For more information about STG, please visit our website www.st-group.com.
If you’ve got ambition, we’ve got the journey for you.
Do you want to be part of our Supply Chain Team as a Customer Service Teamlead, supporting our business to sell our products throughout the world, in an efficient and timely manner? Then we’ve got the perfect job for you!
Scandinavian Tobacco Group employees are united by their trust in each other, by their dedication to delivering outstanding results, and by the empowerment we believe must be given to do their very best. It takes a team of quick minds to survive and thrive in our business, and we look for smart tenacious people who will go that extra mile – every single day. In return, we offer opportunities to challenge the status quo and to develop and grow in your role and our company. Are you up for the challenge?
Job description
Customer Service is a masterpiece of STG’s end-to-end Supply Chain. In STG’s consumer centric approach, high value lies in Customer experience. The Customer Service Teamlead entails all activities designed to meet customer satisfaction and financial targets.
Main assignments and responsibilities are:
- Manage an international team of Customer Service Associates (+/- 7 employees), to drive daily order management execution to fulfil demand and meet customer service levels;
- Identify opportunities for service excellence, continuous improvement and innovation within the team;
- Work cross-functionally with planning and country sales teams. Collaborate in close link with stakeholders, to manage demand and supply exceptions and escalate issues where necessary: act as senior focal point within the organization;
- Drive the metrics: service levels (respect of Service Level Agreements, Finished Goods availability), order fulfillment (On Time In Full) and Finished Goods obsolescence.
What’s needed for you to succeed?
You are accustomed to working in an international company collaborating with colleagues from different locations. You possess good business acumen and demonstrate excellent communication skills as you need to interact on different levels. You are a people manager, who can motivate and engage your team. You demonstrate sense of priority and you are able to plan and organize to achieve deadlines in the right way. You drive change.
Other requirements:
- You have a bachelor degree; Supply Chain degree is desirable;
- Experienced with customer service in an international environment;
- Management skills;
- Good knowledge of ERP systems;
- Excellent communication skills in English and Danish.
What do we offer?
Your role is located in Assens (Denmark). Scandinavian Tobacco Group offers a challenging work environment, in which collegiality and cooperation determine the atmosphere. In addition to our salary and benefits offer, we invest in our professionals, in personal development and training.
Are you interested?
If you think you’re up to the challenge, we’d be happy to receive your application. To apply, send your motivation and resume no later than May 13, 2022 on our career site https://careers.st-group.com/. If you have any questions you are welcome to reach out to Esther Hendrickx (Head of Customer Service) by sending an email to [email protected]
For more information about STG, please visit our website www.st-group.com.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Assens.
Jobbet er oprettet på vores service den 21.4.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Assens
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Statistik over udbudte jobs som kundeservicemedarbejdere i Assens
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Assens over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
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Statistik over udbudte kundeservicemedarbejdere i Assens over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 4. oktober 2024 | 0 |
| 3. oktober 2024 | 0 |
| 2. oktober 2024 | 0 |
| 1. oktober 2024 | 0 |
| 30. september 2024 | 0 |
| 29. september 2024 | 0 |
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| 26. september 2024 | 0 |
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| 13. september 2024 | 0 |
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| 7. september 2024 | 0 |
| 6. september 2024 | 0 |
| 5. september 2024 | 0 |
| 4. september 2024 | 0 |