Complaint Associate
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Bagsværd
- Clinical Development and Medical
- Bagsværd
Complaint Associates to our Customer Complaint Center
Do you want to be part of Customer Complaint Center in Bagsværd, which handles complex and critical product complaints from our patients around the world?
Then we might just have the right job for you.
About the Department
Customer Complaint Center (CCC) which is a part of Global Safety, is responsible for processing and monitoring customer complaints received via Novo Nordisk’s international subsidiaries for all Novo Nordisk’s products. CCC comprises 53 colleagues organized into 4 different departments. We have an informal, busy and collaborative environment with contacts throughout Novo Nordisk world-wide.
We now look for 2 colleagues, one for the FlexPen® devices team and one for the FlexTouch® devices team.
The Job
As a Complaint Associate your responsibilities include registering, processing and responding to customer complaints on Novo Nordisk products, in our customer complaint IT system. There will be some Hands-on product testing/examination of complaints as well as maintaining contacts within HQ, affiliates and production sites globally. Additionally, you will assist with related administrative and procedural activities as required and take part in the general handling, packing and shipment of our complaint samples to our production sites for further investigations.
Qualifications
You have an education as nurse, pharmaconomist, medical secretary, laboratory technician/assistant or technologist and have knowledge of medicinal terminology.
You have some IT skills and used to work with administrative tasks in a structured manner with a sense for details. Fluency in written and spoken English is essential and familiarity with Novo Nordisk Products and GXP is advantageous.
You are known for your personal drive, positive mind-set, flexibility and persistence. You are structured, service minded and like knowledge sharing. You enjoy working in a dynamic environment with changing priorities and short deadlines.
At Novo Nordisk we create value by putting patients first. Every ten seconds two people are diagnosed with diabetes, and close to 366 million people worldwide need us. Working here is not just a way to make a living, but a way to make a difference.
Contact:
For further information please contact manager Dorthe Lily Sølling +45 3079 4054 or Morten Gadgaard, phone +45 3079 7487.
Deadline
14th December 2020
Millions rely on us
To work for Novo Nordisk you will need the skills, dedication and ambition to change lives for the better for millions of patients living with diabetes and other chronic diseases. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 25.11.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Bagsværd
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