Customer Care Coordinator for our Swedish Customers, GN Hearing
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Do you have experience with customer service from a back-office function? And would you like to be part of a team transformation where we want to go that extra mile and be proactive in relation to our customers?
Join us in a job where the products you work with makes life sound better to hearing-impaired people around the world.
Join our Customer Care unit in our Nordic Sales Organization
In Customer Care, Denmark & Sweden, in GN Hearing, we are 7 Nordic colleagues who in cooperation with our specialized order entry and logistics teams focus on providing strong support to our customers in the Danish and Swedish markets.
Our aim is to ultimately enable our end-users to hear more, do more and be more than they ever thought possible.
“We are in a transformation towards working way more proactively. We want to not only follow up with customers but also be their partner in their journey with us. You will be able to influence the way we work and bring your ideas to the table on this journey,” says Lone Stagis, Nordic Customer Care Manager.
Support our Swedish customers
As our new customer care coordinator, you will be responsible for supporting our Swedish customers – from public and private hearing care professionals to end users – regarding their orders and shipments via phone and e-mail. This also entails close collaboration with our internal order entry and logistics teams regarding orders and shipments as well as our sales teams in terms of new products and campaigns. You aim to build strong relationships with our Swedish customers by:
Customer service experience via phone and e-mail
We are looking for a colleague who enjoys working from behind the desk. That being said, you thoroughly enjoy collaboration with customers and colleagues alike. For this role, we also imagine that you:
Would you like to know more?
To apply, use the ‘APPLY’ link no later than 3 February 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Team Leader, DK/SE, Nanna Munck on +45 28 93 26 84.
#LI-Resound
Join us in a job where the products you work with makes life sound better to hearing-impaired people around the world.
Join our Customer Care unit in our Nordic Sales Organization
In Customer Care, Denmark & Sweden, in GN Hearing, we are 7 Nordic colleagues who in cooperation with our specialized order entry and logistics teams focus on providing strong support to our customers in the Danish and Swedish markets.
Our aim is to ultimately enable our end-users to hear more, do more and be more than they ever thought possible.
“We are in a transformation towards working way more proactively. We want to not only follow up with customers but also be their partner in their journey with us. You will be able to influence the way we work and bring your ideas to the table on this journey,” says Lone Stagis, Nordic Customer Care Manager.
Support our Swedish customers
As our new customer care coordinator, you will be responsible for supporting our Swedish customers – from public and private hearing care professionals to end users – regarding their orders and shipments via phone and e-mail. This also entails close collaboration with our internal order entry and logistics teams regarding orders and shipments as well as our sales teams in terms of new products and campaigns. You aim to build strong relationships with our Swedish customers by:
- Proactively following up on service levels, feedback, queries and complaints
- Promoting the use of e-commerce and performing sales activities towards customers in cooperation with Sales
- Carrying out proactive activities to support the start-up of a new Swedish contract, new dispenser(s) and/or supporting Sales during product launches
- Ensuring customers receive sufficient marketing materials, fitting software, accessories, etc.
- Visiting customers, exhibitions and product launches when relevant
Customer service experience via phone and e-mail
We are looking for a colleague who enjoys working from behind the desk. That being said, you thoroughly enjoy collaboration with customers and colleagues alike. For this role, we also imagine that you:
- Have a few years of customer service experience from a role where you have used the phone and e-mail as primary tools.
- May have experience with providing customer service on technical products in a back-office function.
- Possibly have some knowledge within the field of audiology, though this is not a prerequisite.
- Master Microsoft Office and maybe have experience working with ERP systems.
- Are fluent in Swedish and English
Would you like to know more?
To apply, use the ‘APPLY’ link no later than 3 February 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible.
If you want to know more about the position, you are welcome to contact Team Leader, DK/SE, Nanna Munck on +45 28 93 26 84.
#LI-Resound
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 13.1.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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- Ballerup
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Statistik over udbudte jobs som kundeservicemedarbejdere i Ballerup
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Ballerup over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Ballerup over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 19. september 2024 | 7 |
| 18. september 2024 | 6 |
| 17. september 2024 | 8 |
| 16. september 2024 | 8 |
| 15. september 2024 | 9 |
| 14. september 2024 | 9 |
| 13. september 2024 | 9 |
| 12. september 2024 | 9 |
| 11. september 2024 | 8 |
| 10. september 2024 | 8 |
| 9. september 2024 | 8 |
| 8. september 2024 | 8 |
| 7. september 2024 | 7 |
| 6. september 2024 | 7 |
| 5. september 2024 | 8 |
| 4. september 2024 | 8 |
| 3. september 2024 | 8 |
| 2. september 2024 | 7 |
| 1. september 2024 | 7 |
| 31. august 2024 | 7 |
| 30. august 2024 | 8 |
| 29. august 2024 | 6 |
| 28. august 2024 | 7 |
| 27. august 2024 | 7 |
| 26. august 2024 | 5 |
| 25. august 2024 | 8 |
| 24. august 2024 | 8 |
| 23. august 2024 | 8 |
| 22. august 2024 | 8 |
| 21. august 2024 | 10 |
| 20. august 2024 | 10 |