Customer Success Manager for AI software
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Ballerup
Join the world’s oldest start-up and turn up the volume on your career
At GN Audio, we aspire to continuously lead major technology shifts with intelligent audio solutions and provide professionals and consumers around the world with truly innovative headsets and speakerphones.
Software is playing an increasingly larger role in our intelligent solutions. For this reason, we have entered a strategic partnership with the German company audEERING, a global leader in voice AI. This is where you come into the picture.
What your colleagues say about working at Jabra:
“We are looking to introduce voice AI as a way for our B2B customers to analyze and drive more value out of their voice interactions. This is a new business area for us, but an area with great potential, budget, and attention. We have already developed promising pilot partnerships with multiple customers. It is now up to you to take it to the next level.”
– Anders Hvelplund, SVP of Contact Center Solutions
What will you be doing?
In our offices in Ballerup, you will join our team consisting of UX/UI specialists, software developers and more. Here, you will function on the commercial team, building the next generation customer success model.
To achieve this, you will:
Sound good so far? Here’s what you’ll need to succeed:
We imagine that there are several ways to succeed in the role, but your background and experience might include:
No matter which background you have, we hope you will be as excited as we are about our new AI product. We also hope that you will enjoy interacting with our customers ranging from customer service agents to executives.
Fluent written and spoken English skills
As an international organization with colleagues in over 50 different countries, our official company language is English. It’s essential that you can communicate effortlessly with your colleagues, no matter where they are.
The Jabra culture
The Jabra culture is upbeat and positive. We greet every day with energy and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one. Our leaders are supportive, our teams are tight-knit, and we believe in the power of collaboration across every level of our organization.
Working in the intersection between many stakeholders – customers, partners, colleagues from Sales, and many more – you will quickly notice that everyone around you are excited about voice AI.
“There is a very special start-up vibe in this team, and also a global organization with a strong brand behind it, so you can really hit the ground running here.”
– Anders
Think you’ve got what it takes? Apply now.
To apply, use the ‘APPLY’ link no later than 8 December 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible. We hope to conduct interviews during December and hope to have a new colleague by February or March 2022.
If you want to know more about the position, you are welcome to contact Jim Wang, Business Development Manager, at [email protected]. Please note that CVs should only be submitted through the ‘APPLY’ link above.
Good luck with your application. We’re really looking forward to hearing from you.
#LI-Jabra
At GN Audio, we aspire to continuously lead major technology shifts with intelligent audio solutions and provide professionals and consumers around the world with truly innovative headsets and speakerphones.
Software is playing an increasingly larger role in our intelligent solutions. For this reason, we have entered a strategic partnership with the German company audEERING, a global leader in voice AI. This is where you come into the picture.
What your colleagues say about working at Jabra:
“We are looking to introduce voice AI as a way for our B2B customers to analyze and drive more value out of their voice interactions. This is a new business area for us, but an area with great potential, budget, and attention. We have already developed promising pilot partnerships with multiple customers. It is now up to you to take it to the next level.”
– Anders Hvelplund, SVP of Contact Center Solutions
What will you be doing?
In our offices in Ballerup, you will join our team consisting of UX/UI specialists, software developers and more. Here, you will function on the commercial team, building the next generation customer success model.
To achieve this, you will:
- Refine the current customer success framework and develop the next iteration(s) with a focus on scalability
- Build and nurture customer relationships - understanding their needs/goals and identifying opportunities to create value
- Collaborate with software team to define rich feedback systems, giving leading indicators for customer health and input into product development
- Manage customer onboarding, journey mapping, feedback, and pipeline
- Drive post-sales in collaboration with our global sales force and enable them with data, documentation, sales strategies, etc.
- Do what’s right for each customer in a diverse, global customer base
Sound good so far? Here’s what you’ll need to succeed:
We imagine that there are several ways to succeed in the role, but your background and experience might include:
- Customer success or account management experience in enterprise software (or other complex sales)
- Technical and business understanding of AI applications and SaaS
- Strong consultative ability – listening, questioning, analytical mindset, empathy, negotiation skills, clear communication
- Excellent presentation skills with orientation towards teaching and enablement
No matter which background you have, we hope you will be as excited as we are about our new AI product. We also hope that you will enjoy interacting with our customers ranging from customer service agents to executives.
Fluent written and spoken English skills
As an international organization with colleagues in over 50 different countries, our official company language is English. It’s essential that you can communicate effortlessly with your colleagues, no matter where they are.
The Jabra culture
The Jabra culture is upbeat and positive. We greet every day with energy and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one. Our leaders are supportive, our teams are tight-knit, and we believe in the power of collaboration across every level of our organization.
Working in the intersection between many stakeholders – customers, partners, colleagues from Sales, and many more – you will quickly notice that everyone around you are excited about voice AI.
“There is a very special start-up vibe in this team, and also a global organization with a strong brand behind it, so you can really hit the ground running here.”
– Anders
Think you’ve got what it takes? Apply now.
To apply, use the ‘APPLY’ link no later than 8 December 2021. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible. We hope to conduct interviews during December and hope to have a new colleague by February or March 2022.
If you want to know more about the position, you are welcome to contact Jim Wang, Business Development Manager, at [email protected]. Please note that CVs should only be submitted through the ‘APPLY’ link above.
Good luck with your application. We’re really looking forward to hearing from you.
#LI-Jabra
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 17.11.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Ballerup
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Statistik over udbudte jobs som kundeservicemedarbejdere i Ballerup
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Ballerup over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Ballerup over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 18. september 2024 | 6 |
| 17. september 2024 | 8 |
| 16. september 2024 | 8 |
| 15. september 2024 | 9 |
| 14. september 2024 | 9 |
| 13. september 2024 | 9 |
| 12. september 2024 | 9 |
| 11. september 2024 | 8 |
| 10. september 2024 | 8 |
| 9. september 2024 | 8 |
| 8. september 2024 | 8 |
| 7. september 2024 | 7 |
| 6. september 2024 | 7 |
| 5. september 2024 | 8 |
| 4. september 2024 | 8 |
| 3. september 2024 | 8 |
| 2. september 2024 | 7 |
| 1. september 2024 | 7 |
| 31. august 2024 | 7 |
| 30. august 2024 | 8 |
| 29. august 2024 | 6 |
| 28. august 2024 | 7 |
| 27. august 2024 | 7 |
| 26. august 2024 | 5 |
| 25. august 2024 | 8 |
| 24. august 2024 | 8 |
| 23. august 2024 | 8 |
| 22. august 2024 | 8 |
| 21. august 2024 | 10 |
| 20. august 2024 | 10 |
| 19. august 2024 | 9 |