Customer Support Coordinator
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Ballerup
Your new company
Parker Hannifin is a Fortune 250 global leader in motion and control technologies.
For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow.
Your new role
As Customer Support Coordinator, you are responsible to follow up customer orders,- Receive, process and reply to all types of customer requests - and questions – by phone,
mail or similar, regarding parts and services sold by Parker Hannifin. Main subject is either to
follow up specified list of Premier customers,- or to serve Select customers on “first come – first served” basis, but also be able to help all Parker’s customers if necessary.
You will have the responsibility to:
• Receive and sort customer inquiries to answer in a timely manner.
• Manage received EDI order and process them if necessary.
• Follow up customer order lines in accordance with the service differentiation matrix to ensure timely delivery/ update to customer in case of delays.
• Launch/trigger the LTR survey for each inquiry
• Follow-up the main KPI related to the Customer: LISC goals, late backlog goals, PH Connect utilization and EDI rate and take potential actions on their customer under supervision of their Team Leader.
• Develop communication with the colleagues within Customer Support to ensure high quality and efficiency in the Sales Order process.
• Oversee maintenance of customer data for own customers to obtain high data quality.
• Cooperate with Sales and Customer Support to contribute to best possible EDI solution for customer/Parker.
• Cooperate with colleagues both in Customer Service in Supply Chain and at Divisions to secure a good delivery performance from the suppliers.
• Contribute in HPT teams for best possible Working processes in Customer Support.
Your stakeholders will be
• Sales Team
• Customer Support Team
• Customers
• Pricing
• Customer Quality Team
• Customer Support Leader/Supervisor
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV and/or Cover Letter.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
#603207
Parker Hannifin is a Fortune 250 global leader in motion and control technologies.
For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow.
Your new role
As Customer Support Coordinator, you are responsible to follow up customer orders,- Receive, process and reply to all types of customer requests - and questions – by phone,
mail or similar, regarding parts and services sold by Parker Hannifin. Main subject is either to
follow up specified list of Premier customers,- or to serve Select customers on “first come – first served” basis, but also be able to help all Parker’s customers if necessary.
You will have the responsibility to:
• Receive and sort customer inquiries to answer in a timely manner.
• Manage received EDI order and process them if necessary.
• Follow up customer order lines in accordance with the service differentiation matrix to ensure timely delivery/ update to customer in case of delays.
• Launch/trigger the LTR survey for each inquiry
• Follow-up the main KPI related to the Customer: LISC goals, late backlog goals, PH Connect utilization and EDI rate and take potential actions on their customer under supervision of their Team Leader.
• Develop communication with the colleagues within Customer Support to ensure high quality and efficiency in the Sales Order process.
• Oversee maintenance of customer data for own customers to obtain high data quality.
• Cooperate with Sales and Customer Support to contribute to best possible EDI solution for customer/Parker.
• Cooperate with colleagues both in Customer Service in Supply Chain and at Divisions to secure a good delivery performance from the suppliers.
• Contribute in HPT teams for best possible Working processes in Customer Support.
Your stakeholders will be
• Sales Team
• Customer Support Team
• Customers
• Pricing
• Customer Quality Team
• Customer Support Leader/Supervisor
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV and/or Cover Letter.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
#603207
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 5.3.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Ballerup
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Statistik over udbudte jobs som kundeservicemedarbejdere i Ballerup
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Ballerup over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Ballerup over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 5. juli 2024 | 10 |
| 4. juli 2024 | 8 |
| 3. juli 2024 | 8 |
| 2. juli 2024 | 7 |
| 1. juli 2024 | 8 |
| 30. juni 2024 | 6 |
| 29. juni 2024 | 6 |
| 28. juni 2024 | 6 |
| 27. juni 2024 | 6 |
| 26. juni 2024 | 6 |
| 25. juni 2024 | 6 |
| 24. juni 2024 | 7 |
| 23. juni 2024 | 7 |
| 22. juni 2024 | 8 |
| 21. juni 2024 | 8 |
| 20. juni 2024 | 5 |
| 19. juni 2024 | 5 |
| 18. juni 2024 | 5 |
| 17. juni 2024 | 5 |
| 16. juni 2024 | 6 |
| 15. juni 2024 | 7 |
| 14. juni 2024 | 7 |
| 13. juni 2024 | 6 |
| 12. juni 2024 | 6 |
| 11. juni 2024 | 6 |
| 10. juni 2024 | 5 |
| 9. juni 2024 | 6 |
| 8. juni 2024 | 6 |
| 7. juni 2024 | 6 |
| 6. juni 2024 | 6 |
| 5. juni 2024 | 6 |