Customer Support Coordinator
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Ballerup
Your new company
Parker Hannifin is a Fortune 250 global leader in motion and control technologies.
For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow.
Your new role
As Customer Support Coordinator, you are responsible to follow up customer orders,- Receive, process and reply to all types of customer requests - and questions – by phone,
mail or similar, regarding parts and services sold by Parker Hannifin. Main subject is either to
follow up specified list of Premier customers,- or to serve Select customers on “first come – first served” basis, but also be able to help all Parker’s customers if necessary.
You will have the responsibility to:
• Receive and sort customer inquiries to answer in a timely manner.
• Manage received EDI order and process them if necessary.
• Follow up customer order lines in accordance with the service differentiation matrix to ensure timely delivery/ update to customer in case of delays.
• Launch/trigger the LTR survey for each inquiry
• Follow-up the main KPI related to the Customer: LISC goals, late backlog goals, PH Connect utilization and EDI rate and take potential actions on their customer under supervision of their Team Leader.
• Develop communication with the colleagues within Customer Support to ensure high quality and efficiency in the Sales Order process.
• Oversee maintenance of customer data for own customers to obtain high data quality.
• Cooperate with Sales and Customer Support to contribute to best possible EDI solution for customer/Parker.
• Cooperate with colleagues both in Customer Service in Supply Chain and at Divisions to secure a good delivery performance from the suppliers.
• Contribute in HPT teams for best possible Working processes in Customer Support.
Your stakeholders will be
• Sales Team
• Customer Support Team
• Customers
• Pricing
• Customer Quality Team
• Customer Support Leader/Supervisor
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV and/or Cover Letter.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
#603207
Parker Hannifin is a Fortune 250 global leader in motion and control technologies.
For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow.
Your new role
As Customer Support Coordinator, you are responsible to follow up customer orders,- Receive, process and reply to all types of customer requests - and questions – by phone,
mail or similar, regarding parts and services sold by Parker Hannifin. Main subject is either to
follow up specified list of Premier customers,- or to serve Select customers on “first come – first served” basis, but also be able to help all Parker’s customers if necessary.
You will have the responsibility to:
• Receive and sort customer inquiries to answer in a timely manner.
• Manage received EDI order and process them if necessary.
• Follow up customer order lines in accordance with the service differentiation matrix to ensure timely delivery/ update to customer in case of delays.
• Launch/trigger the LTR survey for each inquiry
• Follow-up the main KPI related to the Customer: LISC goals, late backlog goals, PH Connect utilization and EDI rate and take potential actions on their customer under supervision of their Team Leader.
• Develop communication with the colleagues within Customer Support to ensure high quality and efficiency in the Sales Order process.
• Oversee maintenance of customer data for own customers to obtain high data quality.
• Cooperate with Sales and Customer Support to contribute to best possible EDI solution for customer/Parker.
• Cooperate with colleagues both in Customer Service in Supply Chain and at Divisions to secure a good delivery performance from the suppliers.
• Contribute in HPT teams for best possible Working processes in Customer Support.
Your stakeholders will be
• Sales Team
• Customer Support Team
• Customers
• Pricing
• Customer Quality Team
• Customer Support Leader/Supervisor
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV and/or Cover Letter.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
#603207
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 5.3.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Ballerup
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Statistik over udbudte jobs som kundeservicemedarbejdere i Ballerup
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Ballerup over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Ballerup over tid
Dato | Alle jobs som kundeservicemedarbejdere |
---|---|
24. december 2024 | 2 |
23. december 2024 | 2 |
22. december 2024 | 2 |
21. december 2024 | 2 |
20. december 2024 | 2 |
19. december 2024 | 4 |
18. december 2024 | 4 |
17. december 2024 | 4 |
16. december 2024 | 3 |
15. december 2024 | 3 |
14. december 2024 | 3 |
13. december 2024 | 3 |
12. december 2024 | 3 |
11. december 2024 | 3 |
10. december 2024 | 3 |
9. december 2024 | 3 |
8. december 2024 | 3 |
7. december 2024 | 3 |
6. december 2024 | 3 |
5. december 2024 | 2 |
4. december 2024 | 2 |
3. december 2024 | 1 |
2. december 2024 | 1 |
1. december 2024 | 1 |
30. november 2024 | 1 |
29. november 2024 | 1 |
28. november 2024 | 1 |
27. november 2024 | 1 |
26. november 2024 | 1 |
25. november 2024 | 1 |
24. november 2024 | 2 |