User Service Manager
Denne stilling er desværre ikke længere ledig.
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Esbjerg
Are you the one we need to ensure that the services provided by TEPDK-IS operations are aligned with our business needs? And would you like to manage and optimise the changes done within TEPDK to ensure end user satisfaction and a seamless user experience? Then this position at Total at our Esbjerg office might be for you!
Key responsibilities
You will be responsible for handling change and facilitating Change Advisory Board meetings across the IS team. This entails analysing, optimising and ensuring change documentation, the development of guidelines, knowledge sharing and that end users are trained. Moreover, you will ensure access rights governance across TEPDK. Also, you will play an important role in making sure the services provided by TEPDK-IS operations are aligned with our business needs.
These areas of responsibilities will include tasks such as:
Key responsibilities
You will be responsible for handling change and facilitating Change Advisory Board meetings across the IS team. This entails analysing, optimising and ensuring change documentation, the development of guidelines, knowledge sharing and that end users are trained. Moreover, you will ensure access rights governance across TEPDK. Also, you will play an important role in making sure the services provided by TEPDK-IS operations are aligned with our business needs.
These areas of responsibilities will include tasks such as:
- Being the ITIL process owner
- Managing stakeholders and being responsible for IT communication relating to incidents/outages – as well as acting as the incident coordinator in an emergency situation
- Leading non-security compliance KPIs for TEPDK – reports on CPIs and KPIs for IS Operations
- Participating in USU/ASU meetings and TUDK/TEPDK change meetings
- Implementing and contributing to our strategy for processes, interfacing with associated ITSM processes
- Driving continuous quality improvement for your own and related areas, which includes relevant tool support (i.e. Servicenow, PowerBI)
- Managing relationships with vendors making sure all contractual terms are met
- Developing and embedding policies and procedures
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Esbjerg.
Jobbet er oprettet på vores service den 17.1.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Esbjerg
- Tirsdag den 18. februar 2020
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