Customer Service Assistant

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Frederiksberg

Georg Jensen AS is looking for a Customer Service Assistant who is eager to deliver unrivalled customer service and has an avid passion for serving our customers, enjoying the everyday contact, while giving an out of the ordinary and inspiring customer service experience. Primary focus will be handling daily requests of Scandinavian wholesale customers.

What we offer

Would you like to be part of an international concept business with more than 100 years of history, where design and exceptional customer service are in focus? Join our iconic company with a strong brand and a culture built on a deep and rich heritage of Scandinavian design and craftsmanship. Our work environment is positive and dynamic with highly qualified colleagues in an international atmosphere. We offer a challenging position in an international company, where you will have great opportunity to influence the development and the nature of the position as well as create value for colleagues and business partners.

The role
Do you have experience delivering unrivalled customer service? Do you have excellent English, Danish, Swedish and Norwegian language skills? Then you might just be the Customer Service Assistant that Georg Jensen is looking for, in our beautiful Headquarters in Frederiksberg. You will report to the Customer Service & Sales Support Manager. The role ensures continuous and constructive dialog with customers and other partners, while retaining close relations with the sales department and the CS Team, with many touch points within the organization (e.g. Supply Chain, Business Management, Finance and Marketing).

Your key responsibilities:

  • Handling of daily requests from customers by phone or e-mails, primarily for the Scandinavian wholesale customers
  • Handling & processing of orders, returns, claims, repairs, product launches, shipping & account related queries
  • Support Regional area sales managers
  • Ad Hoc tasks within customer service
  • Back-up

The ideal candidate has the following competences:

  • Previous Customer Service experience with experience in sales and order flows
  • High language proficiency in both written and oral Danish, Swedish, Norwegian and English
  • Works independently and has excellent cooperation and communication skills
  • Proficient in Microsoft Office applications (Excel and Outlook), and ERP systems such as AX12

Your profile being:

  • Passion for Customer service, with excellent telephone manners and relational skills
  • High stress threshold with the ability to multitask and utilize exceptional prioritization skills
  • Extrovert personality who is service minded and flexible
  • Accommodating, professional, while having a great commercial and proactive mind set

Application:

Please click on this LINK to apply for the job. The application must be submitted no later than March 25, 2020. We will be performing interviews ongoing in the process and look to fill the position as soon as possible.

Contact:

For further information, please contact Trine Frandsen Customer Service & Sales Support Manager, at [email protected]. We also recommend you to visit our website at www.georgjensen.com.

Place of work:

Georg Jensen Head Quarters, Sdr. Fasanvej 7, 2000 Frederiksberg

Georg Jensen is a Danish design house renowned for its timeless Scandinavian aesthetics, superior craftsmanship and visionary collaborations with leading artists and designers. Founded in Copenhagen in 1904 by master silversmith Georg Jensen, the company creates products ranging from jewellery, watches and homeware to silver hollowware and Christmas Collectables.

We pride ourselves on our more than 1.300 highly skilled, service minded and passionate employees, stationed both at our Headquarter in Copenhagen, Denmark and throughout our global presence with 10 international subsidiaries, representing close to 100 stores and 2.000 wholesale accounts globally.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

Kilde: Jobnet.dk


Information og data

Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".

Arbejdsstedet er beliggende i Frederiksberg.

Jobbet er oprettet på vores service den 5.3.2020, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Kundeservicemedarbejder
  • Frederiksberg
  • Onsdag den 25. marts 2020

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