Customer Care Assistant

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Glostrup

Customer Care Assistant

Samsøe Samsøe is looking for a service-minded Customer Care Assistant who will become a part of our B2C Customer Care team located in our warehouse at Glostrup.

The position is full-time and consists of a period of 4 months (1st of December 2023 to 1st of April 2024). You will have plenty of opportunities to test your communication and service skills and to explore your interests by working closely with other departments such as E-commerce, Back Office, Return department etc., in an international fashion company.

RESPONSIBILITIES:

  • Ensure delivery of perfect customer service across all channels (e-mail, phone, live-chat, social etc.)
  • Handling of customer and carrier claims
  • Handling of credit notes
  • Observe and report issues back to relevant departments
  • Backoffice tasks
  • Different AD-HOC tasks

YOUR PROFILE

  • Passion for apparel/clothing and its customer’s shopping behavior
  • Self-starter and results-driven
  • Excellent communication skills both verbally and in writing
  • Fluent in Danish and English both verbally and in writing or English and a third language such as Swedish, Norwegian, German or French
  • Positive, extrovert, and service minded
  • Good time management and multi-tasking skills
  • Experience in a fast-paced retail environment is a plus

WE OFFER

  • Experience within service and communication in a fast-growing international company
  • An exciting and busy workplace with a strong and supportive team of colleagues
  • A 4-month position with opportunities for personal development

If you have any questions regarding the position, please reach out to Josefine Vogel at [email protected]

Can you see yourself as part of a diverse and inclusive work environment with lots of autonomy, working together to expand a Scandinavian and more responsible fashion?

In that case, we hope you feel motivated to become part of the Samsøe Samsøe family. You can apply online through the link to the right →

We are committed to creating a diverse environment and encourage anyone to apply for the position, regardless of national origin, color, religion, gender identity or expression, sexual orientation, genetics, disability, or age.

We look forward to receiving your application!

WHO ARE WE?

Our story, brand & vision

Samsøe Samsøe dates back to 1993 when Samsøe brothers opened a small namesake shop in Copenhagen's Latin Quarter. In 2000 Peter Sextus and Per-Ulrik Andersen took charge of the brand transforming it into an international fashion house focusing on contemporary clothes, footwear, and accessories for men and women. Today we deliver responsible fashion defined by an aesthetic style that combines the utilitarian energy of Copenhagen street style with a quintessentially Scandinavian spirit.

In addition to being a fashion brand rooted in the Scandinavian cultural heritage, we are a creative and diverse community of fashion lovers with great opportunities for development and responsibility. The commitment and passion of our employees make it possible to aim for our vision of strengthening our position as an internationally leading and sustainable fashion brand. Samsøe Samsøe is headquartered in the hip Copenhagen of Nørrebro - a location that supports the brand's democratic approach - and is currently sold in more than 40 of our own stores and in more than 1,600 retail stores in 31 countries and online.

Kundeservice · · · --


Information og data

Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".

Arbejdsstedet er beliggende i Glostrup.

Jobbet er oprettet på vores service den 8.9.2023, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Kundeservicemedarbejder
  • Glostrup

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